Packing Supervisor

Description

DEPARTMENT

Packing Operations

REPORTS TO

Operations Director

FLSA STATUS

Exempt

LOCATION

Highbridge Facility

EMPLOYMENT TYPE

Full-Time

SHIFT

Day Shift

TRAVEL

None

REV. DATE

June 2026

POSITION SUMMARY

The Packing Supervisor is responsible for leading daily packing operations at Torito Brands' Highbridge facility, overseeing the packaging of dog chew products including bully sticks, cow ears, pig ears, and related items for wholesale distribution. This role manages hourly packing staff on a single day shift, enforces GMP and SQF protocols, and drives throughput, quality, and accuracy targets on the floor. The ideal candidate thrives in a high-pressure, fast-paced environment, responds decisively to unexpected challenges, and holds teams accountable to process standards — in both English and Spanish.

KEY RESPONSIBILITIES

Packing Operations Management

• Direct day-to-day packing floor operations — product weighing, bagging, sealing, labeling, case packing, and staging for shipment

• Set daily output targets aligned with customer order schedules and warehouse release timelines

• Monitor line speeds, pack rates, and throughput KPIs; identify and close gaps in real time

• Coordinate with Warehouse to manage flow of finished packed goods to outbound staging

• Adjust labor assignments and line configurations to respond to absenteeism, equipment issues, or order priority changes without interrupting throughput

Team Leadership & Workforce Management

• Directly supervise 15–40+ hourly packing employees and temp workers on a single day shift

• Conduct pre-shift briefings in English and Spanish; assign tasks, communicate targets, and set behavioral expectations clearly to a bilingual workforce

• Hold staff accountable to attendance, GMP compliance, and productivity standards through consistent coaching and documented corrective action

• Partner with HR on onboarding, disciplinary processes, and performance documentation

• Develop Packing Leads; delegate effectively and build bench strength within the team

Quality & Regulatory Compliance

• Enforce SQF, FDA, and internal GMP requirements on the production floor at all times

• Ensure all production activities are documented per food safety and traceability requirements

• Lead GMP floor audits and pre-operational inspections; close findings before escalation

• Coordinate with Quality on hold dispositions, supplier non-conformances, and corrective action implementation

• Ensure allergen control, sanitation, and pest exclusion procedures are followed consistently

Safety

• Enforce all OSHA and company safety protocols — PPE, ergonomic practices, slip/trip prevention, and incident reporting

• Conduct and document safety observations; lead investigations for near-misses and incidents

• Maintain a zero-tolerance posture for unsafe conditions; stop work when necessary

Operational Problem-Solving

• Respond quickly and effectively to equipment failures, staffing gaps, order changes, and other unplanned disruptions

• Escalate proactively to Operations Director with clear situational assessment and proposed corrective path

• Contribute to root cause analysis for recurring production issues; implement and sustain corrective actions

• Participate in continuous improvement initiatives targeting labor efficiency, waste reduction, and yield optimization

Documentation & Reporting

• Complete shift packing reports, downtime logs, and labor utilization records accurately and on time

• Maintain lot traceability records for all packed and staged finished goods

• Track and report daily output against targets; surface variances with explanation and corrective plan

Requirements

QUALIFICATIONS

Required

• 3+ years of supervisory experience in food manufacturing, packing, or consumer goods production environments

• Demonstrated ability to lead 15+ person hourly workforce across packing lines

• Hands-on experience operating under GMP, HACCP, or SQF food safety standards

• Proven track record managing through pressure: tight deadlines, equipment failures, labor variability, and quality holds

• Strong attention to detail — catches label errors, pack count variances, and GMP deviations before they become non-conformances

• Fully bilingual English/Spanish — required; must communicate effectively with floor staff and management in both languages

• Comfortable with packing documentation: shift logs, corrective actions, pack rate reports

Preferred

• SQF Practitioner certification or equivalent food safety credential

• Experience in FDA-regulated food or pet treat packing environment

• Familiarity with ERP or production tracking systems

• Experience with Lean, 5S, or similar continuous improvement frameworks

• Prior experience managing a temp-heavy hourly workforce through a staffing agency

WORK ENVIRONMENT & PHYSICAL REQUIREMENTS

• Active packing floor environment — climate-controlled but physically demanding throughout the shift

• Exposure to cleaning chemicals and sanitizers; PPE required at all times

• Must wear required PPE: hairnet, beard net, gloves, non-slip footwear, hearing protection where applicable

• Ability to stand for extended periods (8–10 hour shifts), walk the floor continuously, and lift up to 50 lbs

• Single day shift; must be available for extended hours during peak season or to address end-of-shift operational issues

ACKNOWLEDGMENT

This job description reflects the essential functions and qualifications for this role. Duties may be modified at the discretion of management to reflect operational needs. This document does not constitute an employment contract.