Performance Specialist

Performance Specialist – Job Description & Core Responsibilities

Role Purpose
The Performance Specialist is responsible for driving measurable operational improvement, productivity, and profitability within assigned PPG CDN customers, MSO accounts, and Strategic PPG Customers. This role serves as a trusted business partner to collision center leadership by delivering PPG Collision Services, operational expertise, and performance-based solutions that strengthen long-term customer relationships and enhance PPG loyalty.

Key Customer Responsibilities

• Serve as the primary support contact for PPG CDN customers, MSO locations, and Strategic PPG customers.
• Focus on existing key accounts with an emphasis on retention, growth, and performance improvement.
• Partner closely with PPG sales, leadership teams, and distribution to align service efforts with strategic objectives.

Core Knowledge & Expertise Expectations
Performance Specialists are expected to develop and maintain expert-level understanding of:

• PPG Collision Services offerings
• Knowledge College, MVP Business Solutions, and related PPG performance tools
• PPG PMXI and LINQ™
• PPG MoonWalk®
• Key Collision Center KPIs, focus on the 5:
  • Paint and Materials Gross Profit
  • Paint and Materials Sales as a % of total Sales
  • AP & Liquid cost per refinish hour (they need separated)
  • Paint & Materials sales per refinish hours sold 
  • Refinish Hours sold per RO

Daily Responsibilities

• Engage with assigned customers to understand current operational challenges and opportunities.
• Provide on-site performance support focused on:
  • Paint shop efficiency and throughput
  • KPI review and identification of improvement opportunities
  • Process consistency and standardization
• Educate customers on PPG Collision Services, Knowledge College, and MVP solutions as needed
• Observe shop workflows and identify constraints impacting productivity or profitability
• Serve as a trusted advisor by connecting operational improvements to measurable business outcomes
• Collaborate with PPG sales, Strategic Account Manager, and distribution partners to ensure aligned customer messaging and support
• Coordinate and support new installations and upgrades. (when needed)
• Update Salesforce daily with accurate and timely documentation of:

-Visit Type

-Visit Sub Type

-Purpose

Monthly Responsibilities

• Conduct structured KPI and performance reviews with key customers
• Develop and track action plans tied to customer goals and agreed performance metrics
• Support implementation of approved performance initiatives and best practices
• Prioritize service efforts based on customer impact, strategic value, and business needs
• Review Salesforce activity to ensure accuracy, completeness, and alignment with performance objectives
• Share insights, trends, and success stories with the Collision Performance Manager and broader PPG team
• Coordinate and support new installations and upgrades (when needed)
• OEM Audits and support for Performance Specialist, OEM (when needed)

Administrative & Corporate Compliance Responsibilities

• Complete all required Workday corporate training accurately and on time, maintaining full compliance with PPG requirements
• Ensure all assigned corporate learning, certifications, and compliance modules remain current
• Accurately report company vehicle mileage in accordance with PPG fleet policy on a monthly basis
• Submit expense reports in a timely, accurate, and policy-compliant manner
• Maintain professional administrative standards to support audit readiness, cost control, and corporate accountability

Success Measures

• Improved customer KPIs and operational consistency
• Increased customer engagement and adoption of PPG performance solutions
• Consistent, high-quality Salesforce activity that reflects value delivered
• Strong relationships with customer leadership teams
• Demonstrated impact on customer profitability, efficiency, and retention
• Alignment with PPG strategic priorities and performance culture.

About us: 

PPG: WE PROTECT AND BEAUTIFY THE WORLD™ 

Through leadership in innovation, sustainability and color, PPG helps customers in industrial, transportation, consumer products, and construction markets and aftermarkets to enhance more surfaces in more ways than does any other company. To learn more, visit www.ppg.com and follow @PPG on X. 

The PPG Way 2030  

We are customer champions 

Proactive. Bold. Trustworthy. Everything we do starts with our customers. We listen, move fast and don’t stop until we solve their biggest challenges. When our customers win, we all grow. 

We act with purpose and speed 

Agile. Data-driven. Empowered. We take smart risks to stay ahead of the competition. We work proactively with agility, using quality data to develop solutions that create value.  

We are excellent operators 

Productive. Collaborative. Accountable. No matter our role, we identify problems, take ownership and always bring solutions. We are both proactive and responsive to drive continuous improvement and deliver results. We support our frontline, the faces of PPG to our customers.   

We compete to win 

Future-focused. Driven. Ambitious. We are passionate about growing our business and winning with our customers. We deliver results, embrace new technologies and leverage agility and speed as strengths. 

We are PPG proud 

Strong. United. Passionate. We work safely, act with integrity and value our diverse perspectives. We celebrate achievements and take pride in the positive impact we create together to protect and beautify the world. 

At PPG we use AI in the hiring process to make the process more efficient. AI tools do not make hiring decisions. You can learn more by going to  https://careers.ppg.com/us/en/candidate-resources.  

PPG provides equal opportunity to all candidates and employees. We offer an opportunity to grow and develop your career in an environment that provides a fulfilling workplace for employees, creates an environment for continuous learning, and embraces the ideas and diversity of others. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, color, creed, religion, national origin, age, disability status, marital status, veteran status, sexual orientation, gender identity or expression.  

If you need an adjustment due to a disability, please email [email protected]. 

PPG pay ranges and benefits can vary by location which allows us to compensate employees competitively in different geographic markets. PPG considers several factors in making compensation decisions including, but not limited to, skill sets, experience and training, qualifications and education, licensure and certifications, and other organizational needs. Other incentives may apply.  
Our employee benefits programs are designed to support the health and well-being of our employees. Any insurance coverages and benefits will be in accordance with the terms and conditions of the applicable plans and associated governing plan documents.  Benefits will be discussed with you by your recruiter during the hiring process. 

PPG values your feedback on our recruiting process. We encourage you to visit Glassdoor.com and provide feedback on the process, so that we can do better today than yesterday.