Patient Services Representative

Description

Girgis ENT specializes in the medical and surgical treatment of problems of the ear, nose, and throat; providing state-of-the-art audiologic evaluations, hearing aid devices, allergy testing and therapy, CT scan imagery, and diagnostic and therapeutic sleep services.

Here at Girgis ENT, we are driven by our mission to help each patient breathe better, hear better, and sleep better with life-changing results. We have had the distinction of being the premier ear, nose, and throat private practice in the Chicago western suburbs since 1959; largely because of the dedicated providers and employees who work here. If you are looking for a new opportunity with a practice that values their employees, believes in a healthy work/life balance, and prides itself on providing the highest quality of care to each patient, we encourage you to apply today! 

We are currently looking for a part-time with opportunity to grow to full-time patient services representative. 

Key Responsibilities:

• Answers incoming telephone calls; retrieves and addresses voicemails daily
• Provides information required, log specific call info in patient chart,
• Greets visitors and patients as they arrive for scheduled appointments
• Registers and schedules appointments for established and new patients including sleep studies, DME, mask fittings, and consults/follow ups.
• Confirm all appointments in electronic scheduling system.
• Obtains all records, relevant demographic and insurance information, and necessary consents and approval forms
• Confirms demographic and insurance information for new and established patients, according to protocol; scans each patient's insurance card and photo ID, front and back, obtains credit card on file.
• Provides patients with appropriate questionnaires and files into electronic records
• Confirms that electronic insurance eligibility was completed, or repeats prior to visit
• Refers to clinical staff any questions regarding treatment
• Reviews the daily schedules one day ahead – ensures eligibility has been verified.
• Uploads compliance and sleep records prior to appointments
• Ensures all patient paperwork is complete before patient is seen—flags the chart for the clinical staff
• Informs patients in the reception area when the physicians are running behind schedule
• Collects and posts copayments and outstanding balances from patients at check in
• Screens visitors and responds to routine requests for information
• Performs Sleep Study and DME pre-certifications and/or pre-authorizations prior to patient appointment as requested
• Schedules and completes DME Appointments and Mask Fittings,
• Sets up DME services including educational appointments, Mask Fittings
• Retrieve faxes and complete as necessary
• Sends DME orders to appropriate suppliers ensuring patient has completed annual visits
• Checks voicemails daily and responds back as needed
• Keeps the patient reception area neat and clean at all times throughout the day

Requirements

1 year medical experience required

Experience with EMR, Modmed a plus

Hours

Monday 8-4

Tuesday 8-4

Wednesday 8-4

Saturdays 7:45-12:30 as needed