Operational Excellence Director

What will you do:

• Drive and support orchestration and execution of group-wide Operational Excellence program as in integral part of the Intrum Group strategy

• Assesses efficiency effectiveness across the full operations perimeter – across the full Intrum Group footprint – to identify process improvement areas and operational best-practices

• Translate improvement potential into concrete initiatives for implementation including value attached and implementation roadmap

• Liaise with local Intrum markets management teams to define, structure, and drive their respective Operational Excellence agenda

• Act interface between relevant group functions and Intrum markets to support delivery coordination of tech assets and tooling

What we’re looking for:

• ~5-year experience from top-tier management consulting or equivalent

• Demonstrated experience from driving transformative, enterprise-wide, change programs in an international setting, and Operational Excellence programs in particular

• Knowledge and expertise within the service operations domain in general, and credit management/servicing operations in particular, is an advantage

What we offer:

At Intrum we offer not only a challenging and rewarding career but also:

• A challenging, exciting and developing position in an international company with growth ambitions 

• Highly motivated and skilled co-workers globally

• Being part of a supportive culture where effort counts

• We facilitate your learning through different learning arenas

About Intrum:

Intrum is the industry-leading provider of credit management services across 20 markets in Europe. By helping companies to get paid and support people with their late payments, Intrum leads the way to a sound economy and plays a critical role in society at large.

Intrum has circa 9,000 dedicated professionals who serve around 70,000 companies across Europe.

At Intrum we consider everybody to be a leader. We lead ourselves when collaborate to meet the needs of our clients and customers. We are all accountable to our actions as well as trust and care for each other. This makes us all leaders, independent of role or responsibility, and this is reflected in our 3 leadership principles: Deliver Impact, Inspire Trust and Embrace Growth.

How to apply: If you are interested in this position and believe you have the right qualifications, please send your English CV and a cover letter via the “apply button”

**Please note that as a multinational company, our Global Talent Acquisition Partner is based in Spain.  You might receive a call with a Spanish phone number.**

At Intrum we strive to create a diverse and inclusive workplace. We encourage applicants from all backgrounds to apply.