Department:

Public Utilities

About Our Job

Do you have a passion for finance, data analysis, and delivering exceptional customer service? Join Sarasota County's Public Utilities team and play a vital role in ensuring accurate billing and account management for our customers. In this role, you'll use your analytical skills to manage billing, meter services, permitting, and loan processing while helping customers navigate a variety of utility services. If you enjoy solving problems, working with data, and making a difference in your community, apply today and grow your career with us!

Job Description:

• Process Cycle Routes, Off Cycle, Back Billing, Final Billing, Adjustments, List & Post; Generate Reports on revenue, consumption, and reconciliation, Stuck Meters, Inter-Change Meters, Inactive with Consumption, Zero Consumption, Cancel Rebills; Account Corrections; monitor Sewer Only Billing/Delinquency, and others.

• Ensure accurate and timely billing for all customers utilizing services authorized within Sarasota County Public Utilities resolutions through daily review and audit of accounts.

• Audit and review data, classification, coding, routing, and rates within the CIS and report all variances.

• Issue and complete work orders to receive needed information or to complete customer or staff requests, including adding applicable fees.

• Investigate, and respond to complex customer/vendor issues, and concerns.

• Ensure compliance with all utility billing regulatory/county principles, policies, resolutions/ordinances, and practices.

• Display and maintain consistent intermediate to advanced skills using Microsoft Software such as, but not limited to, Outlook, Excel, Word, Powerpoint, Visio, Teams, Smartsheet, and OneNote.

• Identify trends and/or problems through statistical analysis and assure continuous improvement of systems and processes.

• Develop and ensure compliance with principles, policies, and practices.

• Implement new policies, procedures, and/or job requirements and display consistent flexibility and adaptability to change.

• Experience with Computerized Maintenance Management Systems (Maximo) and other work-related applications.

• Review the accuracy of training documents, processes, and SOPs and provide updates/corrections as needed.

Work Hours: Monday - Friday, 8:00 a.m. - 5:00 p.m.

About You

Minimum Qualifications

• High School Diploma or its equivalent.

• Two (2) years of related experience in auditing procedures, inventory control, basic real estate, bookkeeping, or financial duties.

• -OR- Year-for-year basis may substitute for the college degree.

Preferred Qualifications:

• Experienced in Naviline or UMAX software in Billing or Finance.

About Everything Else

Starting Pay Rate: $22.94/hour

#SRQCountyUtilities

Employee Type:

Regular (Budgeted)

Our interview process could include phone interview(s), Microsoft Teams video interview(s), and/or in-person interview(s).

If you are selected to join our team, please click on this link to review the Required First Day Documents. You will need to present the following items on your first day:

1. I-9 Acceptable Documents to show your identity and authorization to work. Use this link to learn more and review the different document options: https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents

• If your position requires a Florida Driver’s License, this must be one of your documents. (Your Florida Driver’s License can serve as one of your documents listed in link above – List B Documents.)  

2. U.S. Social Security Card (signed, physical card). This is a requirement of our Payroll Department and failure to provide this document could jeopardize timely compensation. (Your U.S. Social Security Card can serve as one of your documents listed in link above – List C Documents.)  

Benefits:

• Enjoy great benefits including Health, Dental, Vision, and Life Insurance, Short-Term and Long-Term Disability, Flexible Spending Accounts, Employee Assistance Program (EAP), Florida Retirement System (FRS) and many, many more! 
• For more information about employee benefits, please click this link or visit SCGov.net for additional information.
• Utilize our award-winning wellness program including free gyms and classes at multiple Sarasota County Government locations. 
• Enjoy 11 paid holidays, 3 personal days and 16 paid vacation days in the first year of full-time employment with increasing accrual rates with years of service. (That adds up to a possible 30 days off in your 1st year!)

A different blend of voices prompt better conversations, choices and results for everyone. Sarasota County – Many Voices, One Team.

We celebrate and value the experiences, backgrounds, perspectives, talents and strengths that make us different.

Our vision is to attract, develop, retain and engage a talented workforce broadly representative of the citizens and communities we serve. To further value creativity, innovation, collaboration and great customer service – internally and externally. 

A job applicant with a disability who requires reasonable accommodation to participate in the application/selection process is requested to make known the need for an accommodation to Human Resources or appropriate county staff members. For assistance with the application, please call 941-861-5353.

Sarasota County prohibits discrimination in all services, programs or activities. View the complete policy at scgov.net (keywords: ADA Compliance).

Sarasota County Government is a Tobacco-Free/Drug-Free Workplace.