Specialist M-Pesa Enterprise

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The M-Pesa Enterprise Specialist is responsible for driving the acquisition, growth, and retention of MSME (Micro, Small and Medium Enterprises) and Government customers by selling M-Pesa Payments and Collections solutions. The role focuses on developing business opportunities, managing strategic relationships, and increasing digital payment adoption through tailored M-Pesa solutions that improve efficiency, transparency, and financial inclusion.

Key Accountabilities

• Ensure adherence to all regulatory requirements, company policies, AML, KYC, and risk management standards.
• Maintain accurate sales records, forecasts, and customer documentation
• Monitor market trends, customer needs, competitor activities, and industry developments.
• Engage Ministries, Departments, Agencies, Local Authorities, and State-Owned Enterprises to promote digitization of payments and collections.
• Support the implementation of government revenue collection, disbursement, and payment digitization projects.
• Drive wallet activity, transaction growth, and product utilization among assigned accounts.
• Conduct regular business reviews and identify opportunities for upselling and cross-selling additional M-Pesa services.
• Identify, prospect, and acquire new MSME and Government customers for M-Pesa payments and collections services.
• Develop and execute sales strategies to achieve revenue, transaction volume, and customer acquisition targets.

Competencies

• Knowledge of digital payments ecosystem and mobile money services.
• Understanding of MSME and Government operational processes.
• Consultative and solution-selling skills.
• Sales pipeline and CRM management.
• Business case development and proposal writing.
• Contract negotiation and stakeholder management

Qualifications and Experience

• Bachelor's degree in Business Administration, Commerce, Marketing, Economics, Finance, Information Systems, or a related field.
• Professional sales or digital financial services certifications are an added advantage.
• 3–5 years' experience in Enterprise Sales, Digital Financial Services, Banking, Fintech, Telecommunications, or Payments Industry.
• Proven track record in B2B sales and account management.
• Experience selling payment, collection, or financial technology solutions to businesses and government institutions.
• Experience managing corporate and public sector relationships.