Patient Access Team Lead, Emergency Department

Location: Ascension St Vincent's St Johns County 

Address: 205 Trinity Way, St Johns, FL 32259

Shift Hours: Sunday -Tuesday 7p-7a and Wednesday 7p-1a

R1 is the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems and medical groups. We are the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industry’s most advanced technology platform, encompassing sophisticated analytics, AI, intelligent automation, and workflow orchestration.

As our Team Lead, Patient Registration, you’ll be the shift lead for our Customer Service team that helps our patients check into the hospital. This position will oversee the day-to-day performance metrics for Patient Experience Specialists, including assisting in the planning, organizing, directing, coordinating, and controlling any and all activities and resources which directly or indirectly impact the timely and accurate processing of patients.

To thrive in this job, you’ll need to be a confident multi-tasker who is a quick study with technology and can type and answer phones. Since this is a hospital/lab environment, you will need to be prepared to see illness and injuries. You must also be up to date on all vaccinations, pass a drug test, and pass a background check prior to hire.

Here’s what you can expect when working in the Team Lead, Patient Registration role:

• Ensure that the team meets production standards, deadlines, and work schedules by paying close attention to the departmental functions: high-quality customer service, proper procedures, quality assurance, patient privacy, and confidentiality standards.

• Efficient and effective utilization of all available departmental resources, whether human, physical, or technological. Assists with the selection, training, coaching, evaluation, counseling and development of patient account representative staff in order to meet production and quality standards.
• Responsible for creating and maintaining a positive, upbeat, people-oriented departmental culture by maximizing team member morale and engagement.
• A team you can rely on. We care about your progress toward career goals.

Requirements:

• High School Diploma or GED, preferred
• Minimum 6 months of experience in a comparable role

For this US-based position, the base pay range is $18.28 - $26.24 per hour . Individual pay is determined by role, level, location, job-related skills, experience, and relevant education or training.

The healthcare system is always evolving — and it’s up to us to use our shared expertise to find new solutions that can keep up. On our growing team you’ll find the opportunity to constantly learn, collaborate across groups and explore new paths for your career.

Our associates are given the chance to contribute, think boldly and create meaningful work that makes a difference in the communities we serve around the world. We go beyond expectations in everything we do. Not only does that drive customer success and improve patient care, but that same enthusiasm is applied to giving back to the community and taking care of our team — including offering a competitive benefits package.

R1 RCM Inc. (“the Company”) is dedicated to the fundamentals of equal employment opportunity. The Company’s employment practices , including those regarding recruitment, hiring, assignment, promotion, compensation, benefits, training, discipline, and termination shall not be based on any person’s age, color, national origin, citizenship status, physical or mental disability, medical condition, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status or any other characteristic protected by federal, state or local law. Furthermore, the Company is dedicated to providing a workplace free from harassment based on any of the foregoing protected categories.

If you have a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at 312-496-7709 for assistance.

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To learn more, visit: R1RCM.com

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