Manager, Shift Scheduling

Job Posting Title

Manager, Shift Scheduling

Job Category

Operational Support

Language Requirements

Bilingual Preferred / Bilingue de préférence

In the event a qualified bilingual candidate is not found, a qualified unilingual candidate will be considered. / Dans l’éventualité où un candidat bilingue qualifié n’est pas disponible, un candidat unilingue qualifié sera considéré.

Flexible Work Agreement Type

Hybrid / Hybride

Posting End Date

2026-08-05

Job Grade

L1 Zone A

Pay Range

Commensurate with Experience / Selon l’expérience

Job Summary

Reporting to the Manager, Scheduling Operations, the Manager, Shift Scheduling leads a team of Shift Scheduling Specialists responsible for delivering workforce scheduling services across multiple Flight Information Regions (FIRs). This role oversees Tactical Scheduling, ensuring operational staffing plans are maintained, and optimized to support safe and efficient operations while balancing operational requirements, employee well-being, collective agreement obligations, and fatigue management principles. The incumbent plays a key role in driving consistency, quality, and continuous improvement in scheduling practices while providing leadership, coaching, and expertise to a highly specialized team.

This is a collaborative and influential role that partners closely with operational leaders, Human Resources, Labour Relations, and other stakeholders to address complex workforce planning challenges and support operational excellence. As a scheduling subject matter expert, the Manager provides strategic advice, leverages data and analysis to identify trends and opportunities, and leads initiatives that improve scheduling processes, systems, and outcomes. This is an exciting opportunity to make a meaningful impact on the planning and deployment of a critical operational workforce within one of Canada's most complex and dynamic operating environments.

Possible Work Locations: Toronto ACC or Winnipeg ACC.

Job Description

What NAV CANADA offers you:

• Challenging, team-oriented work environment
• Competitive compensation and benefits
• Defined benefit pension plan
• Opportunities for growth and development
• Flexible work arrangements
• Diverse and inclusive workforce

In this role you will:

• Lead, manage, and support the tactical scheduling activities for multiple regions.
• Co-build, develop, train, and lead a national team of Shift Scheduling Specialist.
• Manage departmental hiring, onboarding, and training activities; oversee performance management and ensure the team operates independently while upholding national values and expectation.
• Oversee schedule maintenance processes, ensuring the quality and accuracy of schedules post publication.
• Monitor and analyze scheduling outcomes, including overtime usage and workforce trends, and recommend cost-effective solutions to address identified issues.
• Collaborate constructively with management and members of the operational units to ensure effective consultation and communication throughout schedule development and implementation, while considering the impact on operational employees.
• Act as a subject matter expert and advisor on all scheduling-related matters on a national basis, including the scheduling system, contractual obligations impacting scheduling, understanding and interpretation of various collective agreements, national and local scheduling processes, scheduling best practices, etc.
• Ensure adherence across all FIRs and scheduling groups to scheduling, fatigue management, leave administration, extra-duty controls, policies, processes, and related procedures.
• Lead scheduling-related initiatives and projects through all phases, from planning and development to implementation and evaluation.
• Translate strategic organizational objectives into comprehensive workforce scheduling plans by collaborating with key business partners.
• Liaise with Human Resources, Labour Relations, and FIR Management to ensure schedules are created using valuable and knowledgeable inputs, and that outputs and results are effectively communicated to those responsible for execution.
• Foster a culture of continuous improvement by identifying opportunities to enhance workforce planning activities and recommending effective solutions to scheduling and workforce challenges.

What you bring:

Education:

• A bachelor’s degree or acceptable combination of education, training, and experience.

Experience:

• 3 or more years of experience in business planning, preferably scheduling.
• 3 or more years of experience in people leadership.

Knowledge and Abilities:

• Extensive knowledge of workforce scheduling principles, practices, and processes.
• Strong understanding of operational workforce planning and scheduling within a complex, unionized, or regulated environment.
• Extensive knowledge of collective agreements, applicable legislations, and fatigue management requirements.
• Advanced expertise in workforce scheduling systems (e.g., ESS, Workday, or similar platforms).
• Proficiency in Microsoft Office applications, including Excel, Word, PowerPoint, and Outlook.

How others describe you:

• An effective communicator who builds credibility and shares information clearly with diverse audiences.
• A strong people leader who coaches, develops, and empowers teams to succeed.
• A collaborative relationship builder who influences and works effectively with stakeholders at all levels.
• A strategic thinker who aligns workforce planning solutions with business priorities.
• An analytical problem solver who uses data to identify trends and drive informed decisions.
• A proactive leader who champions continuous improvement and leads change effectively.
• Adaptable and resilient, with the ability to manage competing priorities in a fast-paced environment.
• Self-motivated and accountable, with a proven ability to deliver results independently and on time.

Working Conditions:

• This position is a hybrid position with a minimum 3 days per week on site. 
• Occasional travel required.

Behaviour Statement:  

• All employees of NAV CANADA are expected to demonstrate behaviours aligned with company’s Code of Business Conduct, values, safety and objectives. This includes adherence to any safety policies, standards, and procedures corresponding to job responsibilities and duties. 

NAV CANADA is committed to building a skilled, diverse workforce reflective of Canadian society. If you do not believe that you match every job requirement listed on this job posting, we still encourage you to apply. NAV CANADA encourages a culture of learning and growth, and recognizes that although some technical skills are mandatory, many others can be taught.

Our Company strives to create an inclusive and barrier-free selection process and work environment. If you require accommodations during this competition process, please ensure that you inform the interview coordinator or hiring manager of any accommodation measures you may require. NAV CANADA will provide accommodations throughout the recruitment and selection process to applicants with disabilities as required.

The successful candidate must meet the security requirement of the position and be legally able to work in Canada.

We thank all applicants for their interest; only those selected for next steps will be contacted.

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