Patient Care Coordinator

Description

Connect with purpose. Care with heart. Grow with us.

At Great Rivers Dental, we believe dental care is personal — and that exceptional patient experiences start the moment someone walks through our doors

We’re looking for a Patient Care Coordinator (PCC) to join our compassionate, growth-minded team. In this role, you’ll help patients feel comfortable, supported, and confident in their care from start to finish.

Whether you have experience in a dental or healthcare setting — or are brand new to the field — we provide comprehensive, hands-on training and mentorship to help you thrive.

WHY YOU'LL LOVE IT HERE:

A Values-Driven Culture

Our Core Focus is to empower people to confidently reach their full potential through exceptional and compassionate dental care.

Every team member plays an essential role in making that possible — and we live out our Core Values every day:

• Patient Centered – We show compassion, clarity, anticipation, follow-through, and respect in every interaction.
• Always Learning, Always Improving – We embrace curiosity, feedback, ownership, growth, and sharing.
• One Trusted Team – We value support, respect, communication, recognition, and dependability.
• Choose Positivity, Take Initiative – We bring solutions, encouragement, enthusiasm, and action to our work.
• Do What’s Right – We lead with honesty, privacy, accountability, courage, and integrity.
• A Front-Office Role with Real Impact

As the first and last point of contact for patients, you’ll set the tone for each visit — ensuring every interaction is welcoming, organized, and compassionate. You’ll coordinate appointments, manage patient communication, and support the clinical team to keep the day running smoothly.

Growth & Development Opportunities

We invest in your success through:

• Hands-on training and mentorship
• Continuing education and professional growth support
• Opportunities to advance within a growing dental group

Competitive Compensation & Benefits

• Competitive hourly wage with performance-based growth
• 401(k) with matching
• Generous PTO and paid holidays
• Medical, dental, and vision benefits
• Team incentives and bonus opportunities

What You’ll Do

• Welcome patients warmly and professionally—whether in person or by phone
• Schedule appointments that support both patient needs and practice goals
• Present treatment plans and offer financial counseling with clarity and compassion
• Manage insurance verifications, billing coordination, and collections
• Handle emails, voicemails, and messages promptly and accurately
• Maintain meticulous patient records and data in systems like Open Dental and Dental Intelligence
• Collaborate with your team to ensure smooth, efficient operations and exceptional patient service
• Promote and protect patient confidentiality (HIPAA) and uphold clinical excellence standards

Requirements

 Preferred (not required):

• Experience & Education: High school diploma or GED required. Experience in a dental, medical, or customer service role is preferred — but we’ll train the right person with the right attitude.
• Tech-Savvy: Comfortable using dental software, email, and tools like Microsoft 365 — or eager to learn.
• Communication Pro: You communicate clearly and compassionately, whether in person, by phone, or in writing.

• Reliable & Detail-Oriented: You’re organized, dependable, and take pride in accuracy.
• Patient-Focused: You love creating a calm, positive experience for every patient.
• Team Player: You collaborate with positivity and help others succeed.
• Adaptable & Positive: You stay flexible and upbeat, even in a busy environment.
• Growth Mindset: You’re eager to learn, improve, and take initiative in your professional development.

Join Our Family! If you’re ready to bring kindness, professionalism, and purpose to your work each day, we’d love to meet you.

Apply today and take the next step in your career with Great Rivers Dental — where you’ll find growth, connection, and a team that truly cares!