Head of Operational Performance & Intelligence

Overview

Post Title:

Head of Operational Performance & Intelligence

Post Status:

Permanent

Department:

Chief Operations Office

 

Salary:

Appointment will be made on Grade VIII pay scale (€83,911 – €101,207) at a point in line with Government pay policy.

Location:

Beaumont Hospital, Dublin 9, Ireland.

Reports to:

Chief Operations Officer

Hours of work: 

Full-Time

Closing Date:

12 Noon on Friday 7th August 2026

 

Position Summary: 

 

The Head of Operational Performance & Intelligence is a senior operational leadership role within the Chief Operations Office. This is a senior hospital operations role, not a technical analytics position. The successful candidate will support the Chief Operations Officer and senior leadership team in driving operational performance, hospital flow, service planning, capacity management and organisational improvement. While the role oversees the Management Information Team and the provision of performance intelligence, its primary purpose is to ensure operational leaders have the insight required to deliver safe, efficient and effective patient care.

Responsibilities

1. Operational Performance Management

• Maintain overall responsibility for the provision of accurate and up to date data by Beaumont Hospital both internally and to external bodies Identify emerging operational risks, performance variation and improvement opportunities. • Lead the production of the hospital's monthly performance report and associated executive reports.• Coordinate performance reporting for Clinical, Operational & Performance (COP) meetings. • Monitor organisational performance against local, regional and national KPIs. • Support escalation and performance review processes through provision of operational intelligence and analysis. • Provide performance analysis relating to patient flow, scheduled care, unscheduled care, capacity, utilisation and productivity.

 

2. Strategic Planning and Service Development

• Support the COO and Executive Management Team in the planning, implementation and evaluation of new services and models of care. • Lead analytical support for business cases, service proposals and strategic developments. • Undertake demand, activity, capacity and utilisation analysis to support service planning. • Support implementation and benefits realisation monitoring for major operational initiatives. • Contribute to development and monitoring of strategic and operational plans.

 

3. Management Information and Operational Intelligence

• Lead the Management Information Team. • Ensure the accuracy, consistency and integrity of operational performance information. • Oversee the validation and interpretation of hospital activity and performance data. • Act as the organisational lead for performance definitions and reporting standards. • Develop and maintain a framework for data quality assurance and performance governance. • Work collaboratively with ICT, Digital Health and reporting partners in the development of dashboards, reporting solutions and analytical tools. • Ensure that the national Hospital Bed Management System (HBMS) is maintained and up to date.• Ensure management information supports operational and strategic decision-making.

 

4. Leadership and Stakeholder Management

• Provide effective leadership and management of the Management Information Team. • Build strong relationships with Clinical Directors, Directorate Managers, Business Managers Nursing Leadership and Corporate Departments. • Present complex operational information to executive and senior management groups. • Support organisational capability in the interpretation and use of performance information. • Promote a culture of accountability, transparency and continuous improvement.

Qualifications

 

Selection Criteria: 

Selection criteria outline the qualifications, skills, knowledge and/or experience that the successful candidate would need to demonstrate for successful discharge of the responsibilities of the post. 

Applications will be assessed on the basis of how well candidates satisfy these criteria.

 

Criteria:

 

Essential

Desirable

Qualifications:

Candidates must possess:

• A primary degree in a health-related discipline.

• A postgraduate qualification in Healthcare Management, Health Informatics, Health Services Research, Business Intelligence, Data Analytics, Operational Management or a related field.

Experience:

• Minimum 5 years' experience working within an acute hospital environment.
• Leadership Experience
• Minimum 3 years' experience leading and managing staff within a complex healthcare environment.

• Clinical Background
• Health Services management experience

 

Criteria:

 

Essential

Desirable

Operational Performance Experience

• Experience supporting operational performance management within an acute hospital.
• Experience producing executive-level performance reports.
• Experience analysing healthcare activity, capacity, utilisation and performance data.
• Experience supporting service planning, service development or organisational improvement initiatives.

Experience leading organisational performance frameworks.

Informatics and Analytics Experience

• Experience working with business intelligence, reporting and healthcare information systems.
• Experience interpreting and validating complex healthcare datasets.
• Experience working with Power BI or similar visualisation platforms.
• Experience working collaboratively with ICT, digital and informatics teams

Experience with iPMS, Orbis, Power BI

 

Criteria:

 

Essential

Desirable

Aptitude:

• Intellectual capacity to provide structure,  vision and direction to the management of data within the organisation
• Self management in order to achieve appropriate work life balance

 

 

 

Further Information

• Hospital Website: www.beaumont.ie
• Please note a panel may be formed of successful candidates should additional vacancies arise
• Please be aware that Beaumont Hospital will never ask candidates to pay money at any stage of the recruitment process. Any requests for payment, bank details, or financial information in connection with a job application should be treated as fraudulent. If you receive such a request claiming to be from Beaumont Hospital, please do not respond and report to the recruitment department immediately
• Informal Enquiries: Can be directed to Ms Claire Noonan the Chief Operations Officer ([email protected])

If an appointee has previously been employed in the Civil or Public Service and that appointee is entitled to or in receipt of a pension from the Civil or Public Service or where a Civil/ Public Service pension comes into payment during the appointee’s re-employment that pension will be subject to abatement in accordance with Section 52 of the Public Service Pensions (Single Scheme and other Provisions) Act 2012.

 

Please note: In applying for this position you are acknowledging that you understand that the abatement provisions, where relevant, will apply. It is not envisaged that the employing Department/ Office/ Body will support an application for an abatement waiver in respect of appointments to this position