Racquet Attendant

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Find your "pura vida", where adventure and relaxation meet. An unspoiled world of eco-luxury welcomes each guest to Latin America’s ultimate coastal retreat, offering unparalleled access to nature, adventure and relaxation. Central America’s exclusive Forbes Travel Guide Five-Star resort for six consecutive years, Four Seasons Resort Peninsula Papagayo, Costa Rica is the utmost location for adventure travellers, wellness seekers, culinary explorers, and cultural globetrotters. With customized itineraries for families and couples alike, we can’t wait for you to experience “Pura Vida” at Peninsula Papagayo.

About the location:

Find your "pura vida", where adventure and relaxation meet. An unspoiled world of eco-luxury welcomes each guest to Latin America’s ultimate coastal retreat, offering unparalleled access to nature, adventure and relaxation. Central America’s exclusive Forbes Travel Guide Five-Star resort for six consecutive years, Four Seasons Resort Peninsula Papagayo, Costa Rica is the utmost location for adventure travellers, wellness seekers, culinary explorers, and cultural globetrotters. With customized itineraries for families and couples alike, we can’t wait for you to experience “Pura Vida” at Peninsula Papagayo.

We are seeking a dedicated and knowledgeable Racket Attendant to join our team. The Racket Attendant will be responsible for the proper maintenance of our tennis and pickleball courts, as well as providing exceptional customer service to our guests and clients. The ideal candidate should have experience working with Har-Tru material, be familiar with irrigation systems, and possess acceptable communication skills to ensure our guests have a memorable experience on the courts.

Duties and Responsibilities:

Court Maintenance:

• Take care of the tennis courts and pickleball courts, ensuring they are well-maintained and in top playing condition.
• Work with Har-Tru material, including the processes of irrigation, rolling, and removing dead material from the courts.

• Conduct regular inspections of the courts to identify any issues and address them promptly.
• Report any significant maintenance needs to the appropriate department.
• Maintain accurate Maintenance records activities and materials used.

Customer Service:

• Communicate with guests and clients in a friendly and professional manner.
• Ensure seamless arrival and departure process to courts and accurately describe facility and rental equipment.
• Anticipate and fulfill the needs of players, ensuring they have a positive experience on the courts.
• Provide guests with all necessary equipment for playing, such as balls, rackets, paddles, and tennis shoes.
• Offer guidance and assistance to players, including information on water and towel access.
• Handle guest feedback and complaints with empathy and strive for prompt resolution.

Daily Operations:

• Work five shifts a week to cover the required court maintenance and customer service hours.
• Maintain cleanliness and organization of the racket attendant area, including the podium and water station.
• Ensure that the courts are properly prepared and marked for play each day.
• Keep the tennis area, including stadium "seats," free from dust and debris.
• Assist in setting up and coordinating tennis and pickleball tournaments.

Qualifications:

• Previous experience in court maintenance, particularly with Har Tru material, is preferred.
• Familiarity with irrigation systems and court maintenance equipment.
• Moderate communication skills in English to interact effectively with guests and clients.
• Strong customer service orientation with the ability to anticipate and address players' needs.
• Attentive and proactive in maintaining court conditions and providing exceptional playing experience.