Senior Analyst - Client Advisory Services

FC Global Services India LLP (First Citizens India), a part of First Citizens BancShares, Inc., a top 20 U.S. financial institution, is a global capability center (GCC) based in Bengaluru. Our India-based teams benefit from the company’s over 125-year legacy of strength and stability. First Citizens India is responsible for delivering value and managing risks for our lines of business. We are particularly proud of our strong, relationship-driven culture and our long-term approach, which are deeply ingrained in our talented workforce. This is evident across all key areas of our operations, including Technology, Enterprise Operations, Finance, Cybersecurity, Risk Management, and Credit Administration. We are seeking talented individuals to join us in our mission of providing solutions fit for our clients’ greatest ambitions.

Job Description:

Value Proposition

• Be at the Forefront Client Advisory Services (CAS): who are passionate about banking Operations, KYC, Onboarding, QC.

• FCI is seeking an Senior Analyst - Client Advisory Services to perform KYC 1st LOD, Onboarding, Quality control and ongoing maintenance of all commercial client information files (CIFs), deposit products, online banking & cash management services function for all clients onboarded within the bank. This team will be based out of its Bangalore GCC.

Job Details

• Position Title: Senior Analyst - Client Advisory Services

• Career Level:  P2

• Job Category: Senior Associate

• Role Type: Hybrid

• Job Location: Bangalore  

About the Team

The Client Advisory Services team is a part of the Enterprise Operations team consisting of client-facing, operational support, quality control, KYC, automation, and other business services teams. CAS is dedicated to maximizing client experience while onboarding clients across the commercial bank, offering product support, owning account maintenance, and meeting regulatory requirements. Our vision is to facilitate the bank’s growth through scalable and differentiated service, aligned to client needs at the right margins.

Impact

FCI is seeking an Senior Analyst - Client Advisory Services to perform KYC 1st LOD, Onboarding, Quality control and ongoing maintenance of all commercial client information files (CIFs), deposit products, online banking & cash management services function for all clients onboarded within the bank. This team will be based out of its Bangalore GCC.

Key Deliverables

• Performing validation and/or quality control checks for all accounts onboarded in the bank in line with the global KYC standards across jurisdictions

• Communicate effectively with various cross-functional business team partners and bank clients. You will serve at the forefront of our client’s experience and ensure all information is accurate before onboarding the client.

• Research and reach out to your colleagues if any critical information is missing to comply with regulatory requirements. Setting expectations and delivering consistent follow up to ensure completion of the application is a critical deliverable in this role.

• Utilize your organization skills to track response and follow through with case resolution and use problem-solving skills to handle issues with diplomacy, tact and efficiency.

• Play a major role in mitigating firm and client risk; as a result, you will use effective research skills while managing the client experience and internal partner expectations.

• Share joint accountability with one’s direct manager for goal development, training initiatives, and partner feedback.

Skills and Qualification

Functional Skills:

• Thoroughly understand & exhibit intelligent use of various system tools and procedures.

• Proactively highlight threats & compliance issues to the management in a timely manner.

• Successfully meet tight SLAs as required by the operational management requirements.

• Provide operational support to clients & business partners consistent with bank’s policies & procedures.

Technical Skills:

• Excellent oral and written communication skills

• Good understanding of the standard AML/KYC practices followed globally

• Maintenance of CIF records and performing end to end KYC & Onboarding/QC checks.

• Providing operational support to clients & business partners consistent with bank policy & procedures

• Solid understanding of Bank products, regulations, department processes & procedures

Relationships & Collaboration

• Reports to: Manager or Sr Manager

• Partners: SME, Leads and cross-functional teams.

Accessibility Needs

We are committed to providing an inclusive and accessible hiring process. If you require accommodation at any stage (e.g. application, interviews, onboarding) please let us know, and we will work with you to ensure a seamless experience.

Equal Employment Opportunity

FC Global Services India LLP (First Citizens India) is an Equal Employment Opportunity Employer. We are committed to fostering an inclusive and accessible environment and prohibit all forms of discrimination on the basis of gender, religion, caste, disability, sexual orientation, economic status or any other characteristics protected by the law. We strive to foster a safe and respectful environment in which all individuals are treated with respect and dignity. Our EEO policy ensures fairness throughout the employee life cycle.