Supply Chain Lead Saudi Arabia (Roche Diagnostics)

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections,  where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.

The Position

The Supply Chain Lead for Roche Diagnostics Saudi Arabia, is a strategic business partner and a pivotal member of the Saudi Arabia Leadership Team (SALT) and the Middle East Supply Chain Leadership Team. You will shape the end-to-end supply chain model to drive commercial value, customer loyalty, and organizational resilience. This role extends beyond traditional operational boundaries: you will drive the strategic agenda for both SALT and your LT, navigating complex landscapes to align regional stakeholders behind a unified vision.

Your Responsibilities

• Actively contribute to and influence decision-making forums. Build coalitions and consensus to drive initiatives in a matrixed environment.

• Navigate complex stakeholder dynamics with diplomacy, effectively balancing conflicting interests and translating organizational risks and constraints into strategic influence.

• Create confidence through proactive, transparent communication on strategic initiatives before they are requested by stakeholders.

• Plan and implement the in-country supply chain strategy aligned with regional and global goals.

• Collaborate effectively with chapters, networks, and other internal teams.

• Establish and monitor key supply chain KPIs.

• Liaise with the integrated planning team to optimize inventory levels for spare parts, instruments, and reagents.

• Manage 3PL supply chain activities to ensure timely completion.

• Collaborate on automation/digitalization projects with the digital solutions and consultancy team.

• Lead the order management and warehousing teams to ensure efficient operations and on-time deliveries.

• Analyze customer feedback and develop action plans for improvement.

• Shape supply chain models to enable commercial growth and optimize inventory levels, translating data-driven insights into strategic recommendations for commercial teams.

• Coordinate inbound, outbound, and returns processes with 3PL partners.

• Develop and monitor 3PL performance to meet Roche quality standards.

• Collaborate with 3PLs to resolve operational issues and implement improvements.

• Ensure compliance with all applicable laws, regulations, and Roche's ethical standards.

• Participate in warehouse quality audits, and certification audits.

• Identify and address customer needs with clear and concise information.

• Resolve customer issues efficiently, exceeding expectations.

• Build and maintain positive customer relationships through active listening and empathy.

• Gather customer feedback to improve products, services, and internal processes.

• Create a motivating environment to attract, engage, and retain top talent.

• Hire, develop, and manage employees and third-party partners responsible for local operations.

• Delegate tasks effectively, foster team decision-making, and promote open communication.

• Provide regular feedback, coaching, and individual development plans for all employees.

Who You Are

• You hold a BSc/MSc degree in Business Administration, Logistics, Supply Chain Management, IT, or related

• You built a minimum of 10 years of Supply Chain experience, of which 5 to 8 years in a leadership position, with a proven track record of ensuring Supply Chain governance and a strong network within the internal and external Supply Chain communities

• You combine deep technical knowledge (warehousing, 3PL management, Supply Chain Quality Standards, and Saudi regulations) with an entrepreneurial mindset to translate complex data into high-impact, commercial recommendations.

• You built people management experience including performance management, employee development, motivation, change management, and coaching

• You foster an agile, feedback-rich environment, demonstrating executive presence, resilience, and a proven ability to hire, coach, and develop top-tier talent.

• You have excellent interpersonal skills, advanced written and oral communication skills, and are able to influence others across all levels of the organization in order to drive transformational change

• You act as a visionary and coach, influencing senior stakeholders without authority and actively driving the strategic agendas for SALT and the ME Supply Chain LT.

• You are fluent in English. Mastering Arabic language is preferred

Who we are

A healthier future drives us to innovate. Together, more than 100’000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.

Let’s build a healthier future, together.

Roche is an Equal Opportunity Employer.