- Salary
- $44k – $54k/yr
- Location
- Payson, AZ, AZ, US
- Type
- Full-time
- Seniority
- Manager
- Education
- High School
- Source
- GovernmentJobs
Description
This position manages Community Action Program cases, processing applications and assessing clients' needs. Other administrative duties include data maintenance and arranging appointments. Coordinates community projects as needed.
| SUPERVISORY RESPONSIBILITIES |
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| This position does not supervise other employees. | ||
ESSENTIAL DUTIES AND RESPONSIBILITIES |
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BUDGET RESPONSIBILITIES | |||
This position provides research support on departmental budget. | |||
PROJECT RESPONSIBILITIES | |||
This position does not have project responsibilities. | |||
ORAL COMMUNICATION DUTIES | |||
This position explains County procedures or processes, responds to public inquiries and participates in meetings. | |||
WRITTEN COMMUNICATION DUTIES | |||
This position creates or edits documents, internal memos, emails, forms and formal letters. | |||
INTERACTIONS WITH THE GENERAL PUBLIC | |||
Interacts regularly with internal coworkers and other departmental personnel over the telephone, by email, and/or in person. Incidental contact with the public may occur as part of the work location. | |||
INTERACTIONS SPECIFICALLY WITH CUSTOMERS | |||
Regularly (More than 55% but less than 70% in a year) | |||
MINIMUM EDUCATION REQUIRED |
High School Diploma or GED. |
MINIMUM YEARS OF DIRECTLY RELATED EXPERIENCE REQUIRED |
Three (3) years experience or equivalent combination of education, training and experience. |
PROFESSIONAL CREDENTIALS REQUIRED |
Must possess and maintain a valid Driver’s License. |
KNOWLEDGE REQUIRED |
Customer and personal service; other case managment screening; processing intake applications on potentially eligible clients; determines client eligibiliy in accordance with program funding source guidelines and policy; provides assistance to clients regarding utility assistance, disconnect prevention, and home eviction prevention. |
SKILLS REQUIRED |
Active learning; active listening; communicating diplomatically; customer service; persuading and influencing; problem recognition; problem solving; typing and data entry. |
ABILITIES REQUIRED |
Fully and quickly comprehend spoken words; recognize problems and solve problems with deductive reasoning. |
PHYSICAL DEMANDS |
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WORK ENVIRONMENT |
Incumbents in this position generally works in an office environment and may rarely spend time in lobby environment. |
SAFETY RISK EXPOSURE |
Incumbents in this position are generally not exposed to safety risk. On rare occasions, this position may become exposed to telephone verbal abuse by customers or citizens. |
PROTECTIVE GEAR & SAFETY MANUALS |
Incumbents in this position are required to constantly follow written safety procedures and manuals relevant to the division or department. |
CONSEQUENCES OF ERROR |
Potential errors can result in unfavorable public perceptions and legal ramifications. |
