House Supervisor - Clinical Support

Entity: Owensboro Health Regional Hospital | Department: Clinical Support | Work Hours: 8a-8p and 8p-8a | Weekend Requirements: Two | 0.9 FTE

Job Summary:

Provides nursing and operational leadership while ensuring implementation of clinical objectives and quality patient care in coordination with multidisciplinary teams and leadership. Functions as liaison between all staff, patients, and administration.

As a Supervisor at Owensboro Health, you provide frontline leadership and direct support to team members during daily operations. You champion our Safety Culture and foster continuous improvement. You ensure safe, efficient, and compassionate care delivery by monitoring performance, reinforcing expectations, and promoting a just culture. You are a key driver of Owensboro Health’s Target Zero safety commitment, empowering staff to speak up, report concerns, and prioritize patient well-being.

Job Responsibilities:

• Provides leadership, orientation, training, coaching, and mentoring to staff.

• Responds to requests for assistance with patient care.

• Ensures staff compliance with department and organizational policies, procedures, and protocols.

• Evaluates the effectiveness of patient care and identifies any issues that affect desired patient outcomes.

• Responds to complaints and addresses through established channels.

• Coordinates organizational resources to facilitate patient flow using defined surge activation and management processes when necessary.

• Provides administrative direction during disaster and coordinates departmental response according to hospital policy including opening command center when necessary.

• Creates and executes daily staffing plan for all in-patient nursing units by evaluating need for low census, reallocation of staff, and procurement of additional resources.

• Responds to and oversees management of all requests for Patient Emergency Response Teams (MRT, Code Blue, Code 250, Trauma 911) in accordance with hospital policy.

• Responds to and oversees management of all requests for Patient/Family/Visitor behavioral requests (Code Green and TRT)

• Verifies accuracy of Provisional Reports of death and acts as Deputy Registrar of Vital Statistics for OHRH

• Provides nightly after-hours coverage for the following departments: HIM, Materials Management, Dietary, Diabetes Educator (and weekends),Wound Care, Case Management, Marketing, Patient Experience (and weekends), and Vascular Access Team (only when unavailable).

• Facilitates provider notification in coordination with the Call Center and Medical Staff Office.

• Assists with Employee Relations investigations including staff UDS and BAT collections when necessary.

• Acts as UDS and BAT collector on behalf of OH Occupational Medicine at OHRH.

• Acts as expert resource for policy identification and interpretation.

• Interprets pain pumps and makes adjustments with provider order in accordance with hospital policy.

• Provides notary services related to hospital business (paternity affidavit, EMS DNR, Transfers to psychiatric facility, and advanced directives).

• Performs job duties in accordance with the Nurse Practice Act.

Leadership Responsibilities:

• Performance Management - Supervises the daily activities of technical, operations, business support or team members and is accountable for performance.

• Resource Management - Sets priorities for the team to ensure task completion; coordinates worked activities to optimize productivity.

• Problem solving – identifies and solves problems guided by policies and procedures; delivers guidance with oversight from manager.

• Delegation - Effectively assigning tasks and responsibilities to team members based on their strengths.   May perform duties of subordinates but at an advanced level and typically less than 80% of their time. 

• Leadership Ability – Will approve timecards, participate in hiring, training new hires, provide input into corrective action & development plans, assist with process improvement conduct performance reviews, assist with budgeting and operations, etc.

• Conflict Resolution - Identifies and addresses conflicts within the team, facilitating constructive dialogue, and finding solutions to disagreements. 

• Change Management - Leads and adapts to organizational changes, communicating effectively during transitions, and engages the team in the process.

• Leadership Development – Actively engages in the Leadership Development Program by enrolling in the program within the first 6 months of employment and completing the program within the first 2 years of employment.  

• Workforce Safety Statement - Prioritizes the physical and psychological safety of the workforce as a foundational element of high-reliability care. Ensure goals are established with effective monitoring and reporting to improve workforce safety and wellbeing. Promotes safe staffing, supports resilience, and ensures that every team member has the tools, training, and environment needed to perform at their best.

Skills and Attributes:

• Requires critical thinking skills and decisive judgment.

• Works under minimal supervision.

• Must be able to work in a stressful environment and take appropriate action.

Position Requirements:

Work Experience

• A minimum of 2 years' relevant experience as determined by the organization

 Education

• Bachelor's degree or higher in Nursing required upon hire                                            

Licensure/Certification/Registration

• RN - Licensed as a Registered Nurse. Eligible to practice nursing in the State of Kentucky required upon hire AND

• BLS - Certified as a Basic Life Support Healthcare Provider required within 45 days of employment in this position AND

• AVADE Workplace Violence Prevention Level III Provider required within 180 days of employment in this position                                               

Organizational Responsibilities:

• Supports Owensboro Health’s Mission, Vision, Core Commitments, and business interests.  Adheres to all organizational policies and procedures. Executes all tasks and behaves in a manner consistent with a culture of compliance, safety and a high reliability organization.

Additional Job Information:

• This job description describes the general nature and level of work required by the position. It is not intended to be an all-inclusive list of qualifications, skills, duties, responsibilities or working conditions of the job. Specific duties and responsibilities consistent with the general nature and level of work described may vary by department and additional related duties may be assigned as needed. Some duties listed may not apply to all employees with this job description. 

• The job description is subject to change with or without notice, and Management reserves the right to add, modify or remove any qualification or duty. Nothing in this job description changes the existing at-will employment relationship between the Organization and the employee occupying the position.

Standard ADA Settings:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Demands: (Clinical-Hospital)

Standing: Frequently

Walking: Frequently

Sitting: Occasionally

Lifting 0-25 lbs.: Frequently

Lifting 25-75 lbs.: Rarely

Lifting over 75 lbs.: Rarely

Carrying 0-25 lbs.: Frequently

Carrying 2575 lbs.: Rarely

Carrying over 75 lbs.: Rarely

Pushing/Pulling 0-25 lbs.: Frequently

Pushing/Pulling 25-75 lbs.: Frequently

Pushing/Pulling over 75 lbs.: Frequently

Climbing: Occasionally

Bending/Stooping: Frequently

Kneeling: Occasionally

Crouching/Crawling: Occasionally

Reaching: Frequently

Talking: Frequently

Hearing: Frequently

Repetitive Foot/Leg Movements: Rarely

Repetitive Hand/Arm Movements: Frequently

Keyboard Data Entry: Frequently

Running: Occasionally

Vision: Depth Perception: Frequently

Vision: Distinguish Color: Frequently

Vision: Seeing Far: Frequently

Vision: Seeing Near: Frequently

Hazardous Drug Risk Exposure: High-Risk

Owensboro Health Core Commitments

INTEGRITY - We conduct ourselves with a high level of responsibility, reliability and honesty because we take seriously the trust of our patients and coworkers.

RESPECT - We value and accept the unique talents and contributions of every patient, customer and team member in the Owensboro Health community.

TEAMWORK - We build a spirit of connectivity and fellowship by striving together to overcome obstacles, surpass goals, celebrate accomplishments and plan the future.

INNOVATION - We foster original ideas and creative solutions that improve our daily work and promote the mission of Owensboro Health.

SERVICE - We focus on service to patients, customers and team members by anticipating their needs, thoughtfully meeting those needs and continually improving the quality of everything we do.

EXCELLENCE - We reach beyond basic expectations to expand our knowledge and awareness, produce exceptional work and provide outstanding service.