- Location
- UK - London - 55 Baker Street, United Kingdom
- Workplace
- Onsite
- Type
- Full-time
- Department
- Management
- Seniority
- Manager
- Experience
- 2+ years
- Source
- Workday
Description
Who are we
Founded in 1896, Knight Frank was registered as Knight Frank LLP a Limited Liability Partnership, on 3 November 2003, registered in England & Wales at 55 Baker Street, London, W1U 8AN with the registered number of OC305934. Headquartered in London, UK, Knight Frank is one of the world's leading independent real estate consultancies. We work responsibly in partnership to enhance people's lives and environments in over 50 Markets, 600+ Offices, 20,000+ People, 1 Global Network.
At the heart of all we do are our Clients. A relationship built on trust is vital. As trusted partners in property, we act with integrity and care, understanding our clients’ unique needs and consistently thinking about the bigger picture to provide personalised, clear and considered advice across all areas of property. Through our deep understanding of key markets and sectors – both emerging and established – we are dedicated to meeting and exceeding their property goals.
A true partnership is a balanced one, and our People are passionate about, and committed to, making our business inclusive and diverse. We give every individual the space and opportunity to perform at their best and be recognised for the immense value they bring. We empower everyone to have autonomy in their role and encourage them to use their voice in how we can make a positive impact as a firm and shape the future of real estate, the built environment and the impact on the communities we serve. Our collaborative and engaged teams provide excellent and dedicated client service. In our workplace, opinions are respected, everyone is invited to contribute to the success of our business and innovation, and new ideas are celebrated.
In 2021 we celebrated our 125th anniversary and set out Our Desired Future, cemented in three pillars: People Potential, Client Centricity and always Creating our Future, together. Learn more about what sets us apart here.
About The Role
Knight Frank is looking to hire a Portfolio Property Manager.
We are the world’s leading independent international property consultancy, headquartered in the UK, offering agency and professional advice across Commercial, Residential and Rural sectors. Established in 1896, Knight Frank now comprises a global network of over 20,000 people in 600+ Offices across 50 Territories.
Role:
Specialising in portfolio client management, you will be responsible for managing a portfolio of properties across London. Your excellent communication skills will allow you to build and maintain client relationships, and you will work efficiently with your team to manage your reporting obligations. Above all, our focus is providing exceptional customer care for our landlords and tenants.
Responsibilities:
Liaising with the Knight Frank Team and appropriate office to ensure all new properties are ready for move-in by overseeing handovers, visual inspections and ensuring any snagging is documented, reported to developers, and chased to completion.
Walking through property/block with developer/building manager to understand systems and controls, and update client/tenant/Aspasia/Residential Asset Management team(s) as appropriate.
Ensuring all overseas landlords queries are resolved in a timely manner.
Developing, nurturing, and maintaining excellent relationships with developers.
Pre and post tenancy works.
Routine and emergency maintenance during tenancies.
Management of health and safety where applicable.
Bi-yearly visits of each property, following up on any works or requirements that are raised in a timely manner.
Overseeing the scheduling of check-out appointments when due and managing disbursement of deposits and dilapidations claims.
Timely payment of all relevant invoices and obtaining of funds from clients where necessary.
Involvement in various block/ facilities management responsibilities.
Client meetings.
General administrative & KPI responsibilities.
Compiling reports following a property visit on compliance recommendations.
Property Management input for monthly/ quarterly portfolio client reports.
Annual client budgeting reports.
Key Experience Required:
At least 2 years’ experience in a similar role
Experience of excellent client management
Basic knowledge of heating and hot water systems, plumbing and electrical
Up-to-date knowledge of legislation changes
Competitive salary
Please note: this is a Direct Search led by Knight Frank. Applications from recruitment agencies will not be accepted nor will fees be paid for unsolicited CVs, even if provided by PSL agencies.
