Housekeeper - Event Season

JOB SUMMARY 

The housekeeper executes and oversees all housekeeping operations across the entire campus. They are responsible for maintaining healthy, clean, and sanitized housing/restroom facilities for campers, staff, and guests.  The Housekeeper is responsible for all cleaning duties, conducting routine audits, and maintaining adequate inventory levels of all supplies and equipment. 

WHAT'S IN IT FOR YOU? 

• Access to our world-class facilities. You will work and play in the same innovative environments as professional and Olympic athletes. 

• Discounts on food, retail and gear.  

• Career Development and growth opportunities here and at our facilities across the globe. 

• A connection with people who share the same passions and embrace each other’s unique and individual styles.  

ESSENTIAL DUTIES AND RESPONSIBILITIES 

• Ensure housekeeping services are executed to the highest standards of quality, cleanliness, and guest experience  

• Implement high quality cleaning and sanitation across the entire Woodward campus  

• Respond promptly to requests from guests and other departments  

• Identify and report preventative, or other, maintenance issues in public areas or guest rooms  

• Upkeep camper cabins and guest lodging areas  

• Properly store chemicals, solvents, and flammable materials  

• Ensure adherence to quality expectations and standards  

• Execute routine and intermittent cleaning and sanitation for all restrooms and housing facilities  

• Provide housekeeping duties including changing sheets, changing, and arranging towels, restocking toilet supplies, vacuuming, dusting, and rearranging guest lodging areas  

• Assist in Laundry facilities with housing laundry and camper laundry  

• Clean, disinfect and store all equipment at the end of the shift  

• Visually inspect tools, equipment, or machines (e.g., to identify defects)  

• Welcome and acknowledge all guests; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation  

• Assist in maintaining an organized and safe and clean environment for guests and staff  

• Assist in maintaining Woodward safety logs, operational sheets, schedules, and incident logs  

• Lead by example to guests and co-workers, creating positive and inspiring environment  

• Ensure uniform and personal appearance are clean and professional  

• Work in a team environment  

• Understand Woodward's policy on work shifts, guest possessions, and privacy issues  

• Follow all company safety and security policies and procedures  

• Other duties as assigned 

SUPERVISORY RESPONSIBILITIES 

• +/- 300-600 Campers (7-17 years old) per week    

KEY SKILLS AND COMPETENCIES 

• Ability to remain calm under pressure and meet deadlines  

• Ability to work in a fast-paced environment with moderate supervision, agility, and be able to pivot quickly  

• Exhibits initiative, responsibility, and accountability  

• Strong attention to detail  

• Comfortable handling confidential information  

• Successful working in both an independent and team environment  

• Be punctual and prepared to greet and serve guests in a cordial, professional manner with a smile and positive attitude  

• Staff should dress neatly, modestly, in a professional manner, appropriate for the daily duties, and in compliance for health and safety standards  

• Ability to develop strong relationships with diverse groups of people  

• Comfortability in interacting with kids aged 7-17, as well as adults and families  

• Ability to collaborate well across functions and departments, to work as part of a team   

• Ability to project manage and prioritize multiple tasks at the same time   

• Strong interpersonal skills. Able to interact effectively with individuals at all levels of the organization.    

• Is creative. Can conceptualize ideas. Can think "outside the box". Has the ability to implement ideas.    

Required Qualifications 

• Proven ability to collaborate well across functions and departments, to work as part of a team.  

• Customer Service experience  

• Provide work related references upon request  

• Employment in this position is contingent upon successful completion of all pre-hire background checks, including criminal history clearance through the Pennsylvania State Police (PATCH), child abuse clearance through the Department of Public Welfare, Motor Vehicle Record if required by position  and federal background screening via FBI fingerprinting 

Preferred Qualifications: 

• Experience in housekeeping, hotel, or cleaning operations preferred   

• High school degree or equivalent preferred    

• Experience working in a camp environment preferred 

PRE-REQUISITES 

Must have or be able to obtain the following prior to starting work: 

Woodward will supply information to assist you in obtaining these if needed.  

• Mandated Reporter Training Certificate 

• Safesport Training Certificate 

PHYSICAL AND ENVIRONMENTAL REQUIREMENTS 

• Physical Capabilities: bend, twist, push, pull, stand, lift 50 lbs.   

• Must be comfortable working in an outdoor and indoor all-season environment.   

• Adhere to all workplace safety practices, expectations, and guidelines.   

• Primary on-site work location: Woodward, PA