SLA Contract Manager

An IT solutions company, is seeking to hire an SLA Contract Manager to oversee the effective management and execution of service contracts. The successful candidate will be responsible for ensuring that contractual deliverables are clearly understood, monitored, and executed in accordance with agreed service levels, while fostering strong client relationships and supporting the delivery of high-quality services.

DUTIES

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• Coordinates the internal interdepartmental work.
• Serves as primary point of contact for all award closeout responsibilities.
• Prepares reports on the status of contracts.
• Develops tracking systems that will support performance/deliverables management
• Develops and maintains systems for internal and external reporting related to contractual matters
• Visits client sites and meets with business partners.
• Drafts and replies daily contractual correspondences to clients, sub-contractors, and consultants.
• Manages contracts for small works/projects
• Works both from the office as well as on-site when required and taking responsibility for day to day activities on sites
• Sources and liaises with external suppliers
• Work closely with technical engineering colleagues to ensure quality of products and compliance with industry standards and regulations
• Meets tight deadlines and endures high pressure or stressful situations.
• Participates in lengthy meetings with clients and company management
• Updates the client’s business developer on the contract status and developments with the client.
• Performs any other duties as assigned.

EDUCATIONAL QUALIFICATIONS

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• Bachelors’ Degree in Business Administration or equivalent.

TECHNICAL

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• Minimum of 3 years work experience in similar position
• With 1 year work experience in computer networking related field
• Possesses a working knowledge of company policies and procedures.
• Demonstrates excellent written and verbal communication skills.
• Exhibits strong analytical and critical thinking abilities.
• Possesses excellent persuasion and judgment skills.
• Displays exceptional management skills.
• Demonstrates superior presentation skills.
• Has excellent technological knowledge and abilities.
• Strong research and critical analysis skills.

MANAGERIAL

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• Ability to plan, coordinate and follow up on work activities
• Meticulous attention to detail and ability to work independently;
• Well-organized with demonstrated multi-tasking skills;
• Strong, professional oral and written communication skills;
• A proactive approach to both day-to-day tasks and departmental innovation initiatives; and
• Commitment to a values-driven and culturally diverse work environment. Spends hours in front of a computer screen in a climate controlled office environment.

PERSONALITY

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• Ability to relate effectively to people at all levels;
• Trustworthiness-ability to conduct self in a manner which elicits trust, respect and confidence of team member;
• Ability to pay attention to details;
• Good verbal and written communication skills;
• Ability to maintain confidentiality.