- Location
- Willerby, United Kingdom
- Workplace
- Hybrid
- Type
- Full-time
- Department
- Management
- Closing date
- Today
- Source
- Workday
Description
Customer Facing & Order Management Representative (f/m/d)
Join our team at Essity, where we are dedicated to improving well-being through leading hygiene and health solutions. As a Customer Facing & Order Management Representative, you will play a key role in ensuring our customers receive exceptional service and support.
About the Role
In this role, you will be the primary point of contact for our customers and Sales & Marketing teams. Your responsibilities will include providing timely and effective administrative support, managing customer requests, and collaborating with various teams to enhance the customer experience. We’re looking for people who embody our values, aren’t afraid to challenge, innovate, experiment, and move at a fast pace.
We’re always looking for ways to improve our products and ourselves. If this is you, we’d love to talk.
What You Will Do
Serve as the main point of contact for customers and Sales & Marketing teams, aiming for first call resolution.
Manage customer requests and queries in collaboration with sales representatives.
Provide timely and effective administrative support, ensuring excellent customer experience.
Proactively manage exception-based tasks to enhance the customer experience.
Interact with service specialists for deeper knowledge and further investigation when needed.
Who You Are
Strong customer focus, dedicated to delivering high levels of customer service and meeting commitments.
Experience in customer service, handling enquiries, complaints, and requests effectively.
Well-organised, able to prioritise workloads, and comfortable with interruptions.
Natural ability to form relationships and network effectively.
Confident user of Microsoft Packages (Word, Excel, PowerPoint, Outlook, MS Teams).
Previous experience in a Business-to-Business Customer Service environment is advantageous.
What We Can Offer You
At Essity, we believe everyone's learning and professional development is unique and want to empower employees to reach their full potential in a winning culture motivated by a powerful purpose.
Collaborative and Inclusive Culture | Empowering & Engaged Leaders | Working with Powerful Purpose & Sustainable Impact | Learning and Growing in your Career | Supporting Well-being & Sustainable Working Life | Life-changing Innovations | Competitive Total rewards
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