Order Management Specialist

About Oshkosh AeroTech, an Oshkosh company

Oshkosh AeroTech is a leading provider of aviation ground support products, gate equipment and airport services to commercial airlines, airports, air-freight carriers, ground handling and military customers. Oshkosh AeroTech offers products that make a difference in people’s lives by supporting those in our communities who do some of the toughest work. They own many of the most trusted brands in the air transportation industry, including LEKTRO®, JetAire®, JetPower®, AmpTekÔ, Jetway®, and more.

As Order Management Specialist, you’ll manage the entire order cycle, including order review, processing, tracking, and fulfillment for GSE products.  You’ll balance customer demand with inventory optimization while collaborating across sales, operations, supply chain and product teams. Responsible for quoting and coordinating the shipment of product, preparing shipping documentation and other records to ensure compliance. Your work directly contributes to accurate fulfillment and customer satisfaction.

                                                                                                           

RESPONSIBILITIES

These duties are not meant to be all-inclusive, and other duties may be assigned:

• Manage the entire order cycle, including contract review, order entry, administration and shipping product.

• Serve as the point of contact between Sales and other functional departments.

• Collaborate with operations and supply chain teams to verify product availability and resolve option availability constraints.

• Partner with engineering and sales to review Price List/Specifications and resolve issues understand upcoming engineering changes.

• Provide input for the S&OP process and contribute to forecast improvements.

• Provide excellent customer service by addressing customer inquiries related to their orders.

• Monitor order status and communicate production status and any delays.

• Ensure compliance with company policies and procedures.

• Prepare regular reports on order status.

• Detail orientated and able to manage multiple tasks concurrently.

• Demonstrated self-direction and ability to prioritize workload to meet deadlines independently.

MINIMUM QUALIFICATIONS

• Bachelor’s degree in Business, Supply Chain, Engineering, or a related field and three (3) or more years of relevant experience (equivalent to nine (9) years total in education and experience); or an equivalent combination of education and experience that demonstrates the ability to perform the essential functions of the role. 

STANDOUT QUALIFICATIONS

• Familiarity with ERP/MRP tools (Syteline); Excel proficiency required.

• Strong communication and analytical problem-solving skills.

• Understanding of S&OP and continuous improvement methodologies.

• Strong interpersonal skills and ability to interface at different levels of the organization

• Experience in order management and managing finished goods.

WORKING CONDITIONS
The following represents general working conditions for this office-based role. Specific conditions may vary depending on business needs and individual circumstances.

• This role is based in Orlando.

• This role is primarily performed in a professional office environment with standard lighting, ventilation, and temperature-controlled settings.

• Duties are largely sedentary, requiring extended periods of sitting and using a computer and telephone.

• Visual acuity to operate a computer and read documents is required, along with auditory ability to participate in virtual and in-person meetings.

• Occasional movement within the office environment is necessary, including walking short distances, standing, or reaching for files.

• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this role.

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Pay Range:

$64,500.00 - $103,500.00

The above pay range reflects the minimum and maximum target pay for the position across all U.S. locations. Within this range, individual pay is determined by various factors, including the scope and responsibilities of the role, the candidate's experience, education and skills, as well as the equity of pay among team members in similar positions. Beyond offering a competitive total rewards package, we prioritize a people-first culture and offer various opportunities to support team member growth and success.

Oshkosh is committed to working with and offering reasonable accommodation to job applicants with disabilities. If you need assistance or an accommodation due to disability for any part of the employment process, please contact us at [email protected].

Oshkosh Corporation is a merit-based Equal Opportunity Employer. Job opportunities are open for application to all qualified individuals and selection decisions are made without regard to race, color, religion, sex, national origin, age, disability, veteran status, or other protected characteristic. To the extent that information is provided or collected regarding categories as provided by law it will in no way affect the decision regarding an employment application.

Oshkosh Corporation will not discharge or in any manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with Oshkosh Corporation's legal duty to furnish information.

Certain positions with Oshkosh Corporation require access to controlled goods and technologies subject to the International Traffic in Arms Regulations or the Export Administration Regulations. Applicants for these positions may need to be "U.S. Persons," as defined in these regulations. Generally, a "U.S. Person" is a U.S. citizen, lawful permanent resident, or an individual who has been admitted as a refugee or granted asylum.