- Location
- Concord, New Hampshire, United States of America
- Type
- Full-time
- Department
- Healthcare
- Education
- High School
- Source
- Workday
Description
Monday through Friday 830am-5pm
- Coordinate appropriate documents; resolve questions, inconsistencies, or missing information on documents for upcoming appointments via phone/email and in person
- Request documentation from clients as required to complete the appointment process
- Respond to inquiries related to booking appointments via phone and email; including a knowledge of workers' compensation related appointments/needs
- Identify and interpret appropriate steps to resolve the needs of the individual and/or client to facilitate processes
- Able to accurately and efficiently compile, process and update extensive record keeping as necessary, in order to facilitate client appointments
Education
High School degree or General Educational Development equivalency required; must pass annual registration competency exam. Demonstrated customer service ability to interact with the public, staff and patients preferred.
Certification, Registration & Licensure
None required.
Experience
Proven customer service experience. Knowledge of medical office operations, including scheduling, registration, electronic medical records, patient flow, billing, coding, charge capture, referrals, authorizations, payer guidelines, compliance, credentials, privileges, regulatory agencies, and the DNV standards. Familiarity with medical terminology preferred.
Responsibilities
Greets and arrives patients; secures signatures for all required documentation; and follows CHMG policies and procedures.
Obtains and verifies insurance and demographic information. Makes collection attempts while providing education on resources available. Reconciles work lists and reports.
Facilitates patient care between primary, specialty, and ancillary services.
Welcomes and coordinates intake of patient information for new and existing patients, and creates and maintains medical records.
Processes and routes all incoming calls or requests and responds to departmental and practice inquiries.
Schedules, confirms or reschedules patient appointments. Works Televox Reports daily. Promotes Patient Connect enrollment.
Responsible for distribution of mail, faxes and electronic desktops. Receives; tracks and educates patient of form completion requests.
Supports a culture of “yes” In support of a patient centered medical home.
Works independently and within a team on special, nonrecurring and ongoing projects. Coordinates multiple aspects of projects, events, and other complex activities.
Concord Hospital is an Equal Employment Opportunity employer. It is our policy to provide equal opportunity to all employees and applicants and to prohibit any discrimination because of race, color, religion, sex, sexual orientation, gender, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status.
Know Your Rights: Workplace Discrimination is Illegal
Applicants to and employees of this company are protected under federal law from discrimination on several bases. Follow the link above to find out more.
If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, you may contact Human Resources at 603-230-7269.
Physical and Work Requirements
The physical demands and characteristics of the work environment described here are representative of those that will be encountered by an employee to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The Dictionary of Occupational Titles Material Handling Classification is LIGHT. The employee must regularly lift, carry or push/pull less than 10 pounds, frequently lift, carry or push/pull up to 10 pounds, and occasionally lift, carry or push/pull up to 20 pounds.
While performing the duties of this job, the employee is regularly required to do fine motor, do repetitive motion, hear, reach, sit, and speak. The employee is frequently required to bend, and walk. The employee is occasionally required to kneel, squat, and stand.
Specific vision abilities required by this job include color vision, depth perception, far vision, near vision, and peripheral vision.
The employee is occasionally exposed to airborne pathogens.
The noise level in the work environment is usually moderate.
