Onboarding Experience Specialist

Job Type:

Regular

Work Location:

Client Support Center - Southlake, TX 76092

Overview:

2020 Companies is now hiring a full-time remote Onboarding Experience Specialist!

The Onboarding Experience Specialist is a high-impact role responsible for leading the end-to-end onboarding experience for new hires while providing critical operational infrastructure for the field organization.

This position owns onboarding execution, field travel logistics, training coordination, and systems troubleshooting, ensuring new hires are fully prepared, compliant, and supported from pre-boarding through active field deployment. This role requires strong organization, proactive problem-solving, and the ability to manage multiple operational priorities simultaneously in a fast-paced environment.

What's in it for you?

• $17/hr, paid weekly
• Work remotely, from home
• Health/Dental/Vision benefits
• 401K Program with matching
• Paid Time Off
• Paid Holidays
• Mobile Reimbursement
• Scholarship opportunities for employees and direct family members
• Employee Assistance Program
• Leadership Development Program
• Employees' special pricing for multiple clients

About Company

2020 Companies is a premier outsourced sales and marketing agency launching and advocating new products and brands, penetrating new consumer segments, and executing sales and marketing strategies. 2020 trains our teams to succeed in any environment and equips them with the best technology and training to be flexible, engaging, and adept at solving problems.

Job Description:

Onboarding & Pre-Boarding Responsibilities

• Own and oversee the end-to-end onboarding strategy, serving as the primary advisor to new hires and internal stakeholders from offer acceptance through the early ramp period.
• Design, implement, and continuously refine pre-boarding processes, ensuring regulatory compliance, operational efficiency, and timely completion of all documentation requirements.
• Collaborate cross-functionally to align onboarding initiatives with broader organizational goals, proactively identifying risks and driving resolution of cross-departmental issues.
• Oversee onboarding systems and workflows, ensuring compliance and timely completion of required steps.
• Coordinate and host new hire virtual training sessions, ensuring readiness for field deployment.
• Assess and resolve system access and operational barriers, exercising independent judgment to determine appropriate solutions and escalation pathways.
• Ensure all necessary logins, credentials, and system access are established prior to the start date.
• Track onboarding progress and provide regular reporting updates to leadership.
• Lead process improvement initiatives, identifying operational inefficiencies and implementing scalable solutions that enhance new hire experience and organizational effectiveness.

Field Operations & Administrative Responsibilities

• Establish and oversee travel and logistics strategy for the field team, ensuring cost optimization, policy compliance, and operational readiness.
• Schedule and manage logistical needs related to new hire trainings, meetings, and field initiatives.
• Conduct operational audits and data analysis to ensure accuracy, identify trends, and inform business decisions.
• Lead special projects and operational initiatives, independently managing timelines, stakeholders, and deliverables.
• Maintain documentation and SOPs related to onboarding, travel processes, and operational workflows.
• Exercise independent judgment to identify systemic gaps and implement corrective action plans to improve efficiency and mitigate risk.

Qualifications:

• Associate’s or Bachelor’s degree preferred.
• 5+ years of experience in onboarding, operations coordination, HR support, or administrative operations preferred.
• Strong organizational and time-management skills with the ability to manage multiple priorities independently.
• Excellent written and verbal communication skills.
• Demonstrated ability to troubleshoot systems and resolve issues efficiently.
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) with working knowledge of formulas and reporting tools.
• Experience supporting distributed or field-based teams preferred.
• High attention to detail and commitment to accuracy.
• Ability to thrive in a fast-paced, evolving environment.
• Strong customer-service mindset with a focus on creating a positive employee experience.

What You Can Expect From 2020 Companies
We welcome every voice, and we are committed to building a truly inclusive environment where your differences are not just welcomed, they are celebrated. We are always identifying opportunities to encourage our team to be their authentic selves, while working to provide a best-in-class experience for our employees. Whether that’s paid holidays, long-term career pathing options, personal development opportunities or professional stretch assignments, you can expect 2020 Companies to support you.

2020’s Commitment
We are committed to creating a diverse and inclusive organization and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other dimensions of identity.