Service Portfolio Manager

Service Portfolio Manager

Position Summary

The Senior Service Product Manager is responsible for defining and executing the global service portfolio strategy to drive sustainable growth, customer satisfaction, and recurring revenue across the product lifecycle. This role will develop innovative service offerings, digital service solutions, maintenance programs, and customer support capabilities that create long-term competitive advantage while enhancing the overall customer experience.

The successful candidate will combine strong business acumen, customer-centric thinking, and strategic leadership with experience managing service portfolios in industrial, technology, or enterprise environments. This individual will work closely with the Product organization, Engineering, Sales, Sales Operations, Marketing, Operations, and the International (commercial) organization and commercial teams to develop, launch, and optimize service solutions that maximize customer value and business performance.

Primary Responsibilities

• Define and execute the global service portfolio strategy, including lifecycle services, warranty analytics, pricing, maintenance and commercial- programs, digital services, software-enabled offerings, training, consulting, and support solutions.
• Own the service portfolio roadmap from concept through commercialization, growth, maturity, and retirement while delivering measurable improvements in recurring revenue, profitability, customer retention, and service adoption.
• Develop business models that expand recurring revenue through subscription, maintenance, service contracts, and digital service offerings.
• Lead the development and launch of new service products in collaboration with Engineering, Operations, Customer Success, Sales, Marketing, and regional business teams.
• Continuously assess customer needs, service performance, competitive offerings, and industry trends to identify opportunities for innovation and portfolio expansion.
• Develop pricing strategies, service packaging, warranty programs, support offerings, and lifecycle management policies that improve profitability and customer satisfaction.
• Define service value propositions and commercial strategies that enable regional sales organizations to successfully position and sell service solutions.
• Monitor key business metrics including service revenue, gross margin, renewal rates, customer retention, utilization, customer satisfaction, and service profitability.
• Drive continuous improvement initiatives that enhance service delivery efficiency and customer experience.
• Support strategic partnerships, digital transformation initiatives, and business development opportunities related to service growth.
• Present service portfolio strategy, market insights, business performance, and investment recommendations to executive leadership.

Qualifications

The successful candidate is a strategic, customer-focused leader with strong analytical, organizational, and project management skills. They possess a passion for improving customer outcomes through innovative service solutions and have demonstrated success leading cross-functional teams in complex, global organizations.

Required Skills and Experience

• Customer-focused with experience identifying customer needs through interviews, surveys, analytics, workshops, and Voice of Customer (VoC) programs.
• Strong strategic thinking with the ability to balance short-term business objectives and long-term service portfolio growth.
• Demonstrated leadership and influencing skills across cross-functional and global matrix organizations.
• Excellent analytical and critical thinking skills with the ability to transform market insights into actionable service strategies.
• Results-oriented with experience defining KPIs and delivering measurable business outcomes.
• Strong communication and presentation skills with experience engaging executive stakeholders.
• Experience managing service portfolios, aftermarket services, customer success programs, digital services, or subscription-based offerings.
• Strong understanding of service lifecycle management, pricing strategies, commercial models, warranty programs, and customer support operations.
• Experience developing recurring revenue business models and service commercialization strategies.
• MBA preferred, or equivalent business and technical experience.
• 8–10+ years of experience in Product Management, Service Product Management, Product Marketing, Customer Success, or Service Business Management.
• Experience working within industrial technology, instrumentation, manufacturing, enterprise technology, or related industries is preferred.
• Familiarity with Lean Portfolio Management, Agile product development, or Service Lifecycle Management methodologies is a plus.
• Willingness to travel internationally up to 25% as required.

Fortive Corporation Overview

Fortive's essential technology makes the world safer and more productive. We accelerate transformation in high-impact fields like workplace safety, build environments, and healthcare.

We are a global industrial technology innovator with a startup spirit. Our forward-looking companies lead the way in healthcare sterilization, industrial safety, predictive maintenance, and other mission-critical solutions. We're a force for progress, working alongside our customers and partners to solve challenges on a global scale, from workplace safety in the most demanding conditions to advanced technologies that help providers focus on exceptional patient care.

We are a diverse team 10,000 strong, united by a dynamic, inclusive culture and energized by limitless learning and growth. We use the proven Fortive Business System (FBS) to accelerate our positive impact.

At Fortive, we believe in you. We believe in your potential—your ability to learn, grow, and make a difference.

At Fortive, we believe in us. We believe in the power of people working together to solve problems no one could solve alone.

At Fortive, we believe in growth. We're honest about what's working and what isn't, and we never stop improving and innovating.

Fortive: For you, for us, for growth.

About Fluke

Fluke is leading the world in creating software, test tools and technology that will support customers today and in the future. We are a customer-obsessed market leader with a strong reputation for reliability, quality and safety.A wholly owned subsidiary of Fortive Corporation (www.fortive.com), Fluke is a global corporation headquartered in the greater Seattle area. Driven by the successful Fortive Business System, Fluke offers the passion of a startup with the resources of a Fortune 500 company. We are focused on the growth of our individual employees, teams and the Fluke brand.

We Are an Equal Opportunity Employer. Fortive Corporation and all Fortive Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Fortive and all Fortive Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment application process, please contact us at [email protected].