Account Clerk I/II

Are you passionate about delivering exceptional customer service and making a real impact? Do you thrive in a dynamic team environment where your initiative and support make a difference?

If you’re ready to be a key player in a team that drives success and serves the community, we want to hear from you!

We’re looking for two (2) motivated individuals with experience in financial support and customer service to join our Finance Department. In this vital role, you'll provide essential support to our Revenue Division, ensuring smooth operations and top-tier service for both internal and external customers.

In our Revenue Division, you will gain experience in cashiering, answering phones, responding to customer inquiries, accounts receivable, utility billing, and processing payments. In addition, you will be required to perform duties in the Accounting and Auditing Division relating to accounts payable, benefit administration support, and other routine to difficult work processing requests and other municipal transactions.

Ideal candidates for Account Clerk I/II will have demonstrated success in the following competencies:

• Technical Knowledge and Skill - Technical, functional, and/or professional skill or knowledge in position-related areas; keeping up with current developments and trends in areas of expertise; using knowledge to accomplish results.
• Customer Service - Ensuring that the (internal or external) customer's perspective is a driving force behind strategic priorities, business decisions, processes, and individual activities; crafting and implementing service practices that meet customers' and own organization's needs; promoting and operationalizing customer service as a value.
  
• Resolving Conflict - Helping others deal efficiently with antagonistic situations to minimize damage to relationships and promote shared goals; using appropriate interpersonal methods to reduce tension and facilitate agreement.
  
• Quality Orientation - Accomplishing tasks by considering all areas involved, no matter how detailed; showing concern for all aspects of the job; accurately checking processes and tasks; being watchful over time.
• Information Monitoring - Setting up ongoing procedures to collect and review information needed to handle ongoing.
• Interpersonal Communications - Using appropriate social styles to build relationships with customers and internal partners; interacting in a way that promotes transparency and trust and gives them confidence in one's intentions.
• Emotional Intelligence - Establishing and sustaining positive relationships by accurately perceiving and interpreting own and others' emotions and behavior; using insights to target own responses so that one's behavior matches one's values and delivers intended results.                                                                                                                                                                                                                                             

This recruitment and examination is being conducted to fill two (2) vacancies and may be used to fill future similar vacancies as they occur during the active status of the employment list. The active status of this employment list will be for six (6) months unless abolished sooner or extended beyond that date in accordance with the Civil Service Rules.

For a full, detailed job description of Account Clerk I, please click here.

For a full, detailed job description of Account Clerk II, please click here.

Rooted in public service, our mission is to grow a vibrant, sustainable community for all who live in, work in, and visit the City of Napa, through thoughtful leadership and dedication to excellence.

• Integrity - Consistently demonstrating the highest level of ethical conduct with accountability and pride.
• Service - Engaging in meaningful work to care for our community through resourceful dedication and humble actions.
• Inclusion - Creating a sense of ease and belonging through respect, acceptance, and mindfulness of our collective diversity.
• Collaboration - Working together with a shared purpose while respectfully considering all voices to achieve common goals, solutions, and greater outcomes.

***NOTE:  CITY OF NAPA EMPLOYEES SHOULD USE A PERSONAL EMAIL ADDRESS DURING THE APPLICATION PROCESS***

• We will review your application and all supplemental materials to select the best qualified applicants to continue in the selection process. Application appraisal includes a review of qualifications, education, training, and experience related to the job, as well as supplemental questions if applicable.
• Applicants moving forward in the selection process may be asked to participate in any combination of the following (at any phase of the selection process): online assessment, written examination, job-related exercise, phone interview, and panel interview. These testing steps may be conducted on a pass/fail basis, and/or percentage-based scoring methodology. 
• Based on the City Charter, the final phase of the selection process is the Probationary Period, which in most cases is six (6) months but may be twelve (12) months depending on the classification.  
• When three or fewer candidates are available, the testing procedures outlined in the Job Announcement may be waived by the Human Resources Department.

• If you need assistance with the recruitment and selection process in Spanish, contact us at 707-257-9505. These requests will be assessed on a case-by-case basis. 
• Si necesita ayuda con el proceso de reclutamiento y selección en español, contáctenos al 707-257-9505. Estas solicitudes se evaluarán caso por caso.