- Location
- Pasig City, Philippines
- Type
- Full-time
- Experience
- 1+ years
- Source
- Workday
Description
We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!
At Acquire Intelligence, our mission is to help business work smarter. We bring together the best people, efficient processes, and automation to help companies grow faster and operate with confidence. Our purpose is to simplify how businesses work, improve performance, and lead meaningful change across the globe.
If you’re passionate about making a real impact through innovation and collaboration, Acquire Intelligence is the place to grow your career.
Advance Your Career - Join us today and be part of a team where your work makes an impact
WHY JOIN THE A-TEAM? Come for a career, stay for the fun!
Here’s what’s waiting for you:
- HMO coverage for you and your family
- Epic Yearly Kick-Off Parties with major giveaways (including a car in 2023!)
- Recognition through our Value Awards — we celebrate your wins Real career growth with internal promotions
- Meaningful work with talented and supportive teams
Your future matters:
- 900 internal promotions every year
- 2,700+ leadership training courses
Extra rewards along the way:
- 14th Month Pay for employees who complete 5 years with us
- Generous referral incentives of up to ₱42,000 depending on the role
Enjoy work-life balance:
- 12 Vacation Leaves*
- 12 Sick Leaves*
- 1 Birthday Leave*
A SNAPSHOT OF YOUR ROLE
As a Reports Analyst within the Workforce Management team, you will play a vital role in transforming operational data into meaningful insights that drive smarter business decisions. Your work will directly support workforce planning functions such as forecasting, scheduling, and real-time management by ensuring accurate, timely, and actionable reporting.
In this role, you will collaborate closely with cross-functional teams to deliver high-quality reports and dashboards that enhance visibility into performance metrics. This is an excellent opportunity for someone who thrives in a fast-paced BPO environment, enjoys working with data, and is passionate about improving processes through automation and analytics.
YOUR DAILY RESPONSIBILITIES
- Generate and distribute daily, weekly, and monthly reports covering staffing, service levels, adherence, and other operational metrics
- Analyze trends and identify variances in key performance indicators to provide actionable insights
- Ensure accuracy, integrity, and timeliness of all reports and data outputs
- Collaborate with Workforce Management and Operations teams to understand and deliver reporting requirements
- Maintain and enhance reporting frameworks to support evolving business needs
- Automate recurring reports and processes to improve efficiency and reduce manual effort
- Develop dashboards and visual reporting tools to improve data accessibility and interpretation
- Support ad hoc reporting requests and provide data-driven recommendations
- Monitor data quality and resolve discrepancies through validation and reconciliation processes
- Document reporting processes and maintain clear guidelines to ensure consistency
- Assist in continuous improvement initiatives related to reporting and analytics capabilities
- Engage stakeholders to clarify reporting needs and present insights in a clear, structured manner
A BIT ABOUT YOU
- At least 1 to 2 years of experience in reporting, analytics, or Workforce Management-related roles
- Strong proficiency in Microsoft Excel including pivot tables, lookup functions, and formulas
- Experience with data visualization or reporting tools such as Power BI or Tableau is advantageous
- Strong analytical skills with the ability to interpret large and complex datasets
- High level of attention to detail and commitment to data accuracy
- Ability to identify trends, patterns, and actionable insights from performance data
- Effective communication skills with the ability to engage with multiple stakeholders
- Strong organizational skills with the ability to manage multiple priorities and deadlines
- Ability to work independently and collaboratively in a fast-paced environment
- Experience supporting reporting needs in a BPO or contact center environment is preferred
- Basic understanding of WFM concepts such as staffing, scheduling, and real-time management is an advantage
- Proactive approach to process improvement and problem-solving
WHAT WE VALUE
We’re proud of our diverse global team, all working in a collaborative environment and happy to share these common values:
- Curious and Clever: Smart questions spark smart solutions.
- Entrepreneurial Energy: Think like an owner. Solve like a founder.
- Fast with Intent: We move fast and deliver real results.
- Laugh and Learn: We don’t take ourselves too seriously, just our results.
What are you waiting for? Come for a career, stay for the fun!
Join the A-Team and experience the A-Life!
Skills
ExcelTableauPower BIEpic
