Guest Engagement & Activities Manager - Oasis at Death Valley

Overview

 

Live. Work. Explore. as a part of our Sales team at the Oasis at Death Valley!

The Oasis at Death Valley is situated in a lush, spring-fed desert oasis, surrounded by the vast and arid desert of Death Valley National Park. The Oasis operates the historic AAA Four Diamond Inn and Ranch, restaurants, gift shops, and the world's lowest elevation golf course. Both hotels are open year-round and feature swimming pools fed by naturally warm local springs.

 

We’re hiring Guest Engagement & Activities Manager to Live. Work. Explore. in Death Valley National Park!

 

Job Summary:The Guest Engagement & Activities Manager will be responsible for creating and facilitating entertainment, activities and experiences for guests. Often working closely with Sales, Food and Beverage, Rooms, and Catering departments to plan and positively impact guest engagement and experience. Must embody high level of guest Interaction, event coordination, operational logistics, communication and interpersonal skills.

 

The Details:Position Type: Full-Time, Year-RoundSeason Dates: As soon as possible on next available start date (Approximately 3 weeks)Pay: $72,800 annuallySchedule: Typical schedule is 40 hours, 5 days per week (may include weekends, evenings, and holidays)

 

Why the Oasis at Death Valley?Death Valley National Park is in the northern Mojave Desert in California and is the largest National Park outside of Alaska. With incredibly diverse ecosystems, sand dunes, mountains, and America's lowest elevations, Death Valley is an incredible place to call home. We are a welcoming community who work hard, share a real passion for the environment, and enjoy crafting memorable experiences for our guests.

 

Life at the Oasis:

 

• Employee housing (dormitory-style or RV site)
• Free breakfast and lunch with $4 dinners in the employee dining room (cafeteria-style)
• Free on-site laundry facility, Wi-Fi (limited bandwidth)
• A fast-paced, exciting work environment with plenty of upward mobility and growth opportunities
• Meet people of all ages from all over the country and world!

 

Benefits:

 

• Medical, Dental, Vision
• Paid Time Off and Holidays
• Disability Insurance
• 401k with match
• Life and AD&D Insurance
• Employee Assistance Program
• Wellness Programs
• Learning and Development Programs

 

Perks:

 

• Free Death Valley National Park pass
• Free access to pool, golf course, rec center, gym and sports court
• Retail, Lodging and Travel Discounts
• Planned employee trips and activities
• $350 Referral Bonus Program
• The adventure of a lifetime!

Responsibilities

• Facilitate guest events, activities, and guest engagement program with the goal of maximizing guest return percentage with our hotel. • Prepare and present a monthly activity calendar to General Manager and liaison departments for approval• Must engage guests constantly to ensure program awareness and success.• Clean, inspect and maintain facilities, equipment, and supplies to ensure safety and proper operation.• Adhere to all Xanterra safety, risk, and environmental policies.• Conducts site tours for potential clients and VIP’s as needed.• Works with the Catering Events Coordinator to facilitate banquet and catering evets as needed. • Coordinate open house events to introduce resources, calendars, and information about planned resort events.• Manage budget with accounting department to not exceed annual limit. • Collaborate with Rooms and Sales departments to plan, develop, implement entertainment activities, including shows, and engagement programs. • Must be able to understand budget, fiscal responsibilities, and manage expenses.• Responsible for assisting with transporting guests to and from or between properties safely and in a timely manner when hosting events.• Work well with vendors and performers, etc. to ensure that needs are met.• Partner with other departments to for set up, tear down, labor scheduling, etc.• Plan, execute, oversee onsite events and activities for the benefit of property guests. • Prioritize and adhere to safety protocols during event preparation and post execution.

Qualifications

• Some College or Degree earned program• Public Relations and/or Event Planning experience. • Must be organized and effective in establishing routines that prioritize reading emails, preparing for off-property departures. • Able to listen to feedback with composure and professionalism and demonstrate improvement. • Able to embody attention to detail and ensure safety of self and all participants. • Demonstrates consistent professional verbal and written communications skills - strong customer service skills, proper phone etiquette and the ability to work well with others.• Must maintain a high level of confidentiality related to personnel matters.• Appropriate public contact skills in dealing with people with diverse backgrounds; ability to deal tactfully with problem situations.• Knowledge of office procedures, protocol, and file maintenance.• Excellent PC skills including MS Office Word, Excel, Publisher, Power Point, and Outlook.• Maintain valid Driver’s License and ability to safely drive a passenger van for extended periods of time.• Bilingual (English and Spanish preferred)

 

Physical Requirements include:

 

• Some College or Degree earned program• Public Relations and/or Event Planning experience. • Must be organized and effective in establishing routines that prioritize reading emails, preparing for off-property departures. • Able to listen to feedback with composure and professionalism and demonstrate improvement. • Able to embody attention to detail and ensure safety of self and all participants. • Demonstrates consistent professional verbal and written communications skills - strong customer service skills, proper phone etiquette and the ability to work well with others.• Must maintain a high level of confidentiality related to personnel matters.• Appropriate public contact skills in dealing with people with diverse backgrounds; ability to deal tactfully with problem situations.• Knowledge of office procedures, protocol, and file maintenance.• Excellent PC skills including MS Office Word, Excel, Publisher, Power Point, and Outlook.• Maintain valid Driver’s License and ability to safely drive a passenger van for extended periods of time.• Bilingual (English and Spanish preferred)

 

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.