SCM Operations and Performance Manager

Job Summary

The SCM Operations and Performance Manager is responsible for overseeing end-to-end third-party logistics (3PL) warehouse and logistics operations while ensuring service excellence, operational efficiency, and cost optimization across the Belo supply chain.

This role serves as the primary point of contact between Belo Supply Chain Management and all 3PL partners. In addition, the position is responsible for designing, monitoring, and continuously improving the Supply Chain performance management framework by providing accurate reporting, actionable insights, and executive-level dashboards that support strategic decision-making.
 

Key Responsibilities

• Oversee daily 3PL warehouse operations, including receiving, storage, inventory management, order fulfillment, and outbound deliveries.
• Ensure logistics partners consistently meet agreed service levels, operational KPIs, and quality standards.
• Monitor inventory accuracy, warehouse performance, and logistics costs while reviewing 3PL billing and operational reports.
• Manage logistics activities such as clinic deliveries, inter-branch transfers, returns, and reverse logistics.
• Develop and maintain supply chain performance dashboards and scorecards covering inventory health, stock availability, fulfillment, forecast accuracy, and logistics performance.
• Prepare regular reports and presentations for management, highlighting key trends, risks, and recommendations for improvement.
• Partner with Purchasing, Planning, Finance, Clinic Operations, and 3PL providers to ensure smooth and efficient supply chain operations.
• Identify opportunities to improve processes, reduce costs, enhance service levels, and support continuous improvement initiatives.

Qualifications

• Bachelor's degree in Supply Chain Management, Industrial Engineering, Business Administration, Logistics, or a related field.
• Minimum of 5 years of experience in supply chain, warehouse, or logistics operations.
• At least 2–3 years of experience managing third-party logistics (3PL) providers.
• Experience in healthcare, pharmaceutical, FMCG, or retail supply chain environments is an advantage.
• Strong understanding of warehouse operations, inventory management, logistics, and supply chain performance metrics.
• Proficient in Microsoft Excel or Google Sheets; experience with Power BI, Tableau, or other reporting tools is a plus.
• Strong analytical, problem-solving, communication, and stakeholder management skills.
• Professional certifications such as CSCP, CPIM, or CLTD are an advantage.

 

Belo Medical Group values your right to privacy and is committed to protecting your personal and sensitive information. All data you provide, or that we collect through your online job application, will be handled with the highest level of care and in accordance with our Privacy Policy.

By submitting your resume or application through our website or any other application channel we use, you acknowledge that you have read, understood, and consent to the terms of our Privacy Policy. You also expressly consent to the company collecting, storing, processing, and using your personal data for recruitment-related purposes, including evaluating your qualifications, contacting you about your application, and complying with legal or regulatory requirements.