Wireless Lead

Description

Ready to Take the Lead in Wireless Sales?

North Star Wireless, a Verizon Authorized Retailer, is looking for a motivated, results-driven Wireless Lead who knows how to sell, enjoys helping others succeed, and is ready to take the next step in their career.

This is an opportunity for an experienced wireless sales professional to combine strong personal sales performance with hands-on team leadership. As a Wireless Lead, you'll work directly with customers, drive sales, support your teammates, and help keep the store running smoothly.

This is a sales-first position. You'll continue to actively sell and meet your own performance goals while serving as a resource and role model for the rest of the team.

What You'll Do

• Drive Sales: Meet or exceed individual sales goals by selling Verizon wireless devices, service plans, upgrades, accessories, home internet, and other products and services.
• Lead by Example: Demonstrate effective sales techniques, strong customer engagement, professionalism, and accountability on the sales floor.
• Support Your Team: Provide guidance, share best practices, and help fellow Wireless Specialists improve their sales skills and product knowledge.
• Deliver Great Customer Experiences: Build customer relationships, identify needs, recommend solutions, and assist with resolving customer concerns.
• Generate New Business: Conduct customer follow-ups, outbound sales activities, and other initiatives designed to increase sales opportunities.
• Support Store Operations: Assist with opening and closing procedures, inventory, merchandising, cash handling, and maintaining a clean, organized store.
• Maintain Standards: Follow company policies, Verizon requirements, and established procedures for sales, customer privacy, security, and operations.
• Step Up When Needed: Help coordinate sales floor activities and serve as a point of contact when the Store Manager is unavailable.

What We're Looking For

• Previous experience in wireless sales, preferably with Verizon products and services.
• A demonstrated ability to consistently achieve sales goals and deliver excellent customer service.
• Strong communication, problem-solving, and interpersonal skills.
• A positive, team-oriented attitude and a willingness to coach and support others.
• The ability to multitask, take initiative, and maintain professionalism in a fast-paced retail environment.
• Comfort using point-of-sale systems, wireless devices, and other retail technology.
• Availability to work a flexible retail schedule, including evenings, weekends, and holidays as needed.

Previous leadership or supervisory experience is a plus, but not required. We're especially interested in individuals who demonstrate initiative, accountability, and the ability to positively influence others.

Why Join North Star Wireless?

At North Star Wireless, we believe strong sales performance and great leadership go hand in hand. As a Wireless Lead, you'll have the opportunity to expand your skills, take on greater responsibility, and contribute directly to the success of your store.

You'll gain valuable hands-on leadership experience while continuing to earn sales commissions and develop your career in the wireless industry.

Requirements

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The qualifications below are representative of the knowledge, skills, and abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience: Previous retail sales experience, preferably in wireless communications, with a demonstrated record of sales performance; prior experience coaching or supporting co-workers preferred. An equivalent combination of education and experience will be considered.

Driver Requirements: Driving is required at certain store locations. Where driving is an essential function of the assigned position or location, the employee must maintain a valid driver’s license, required automobile insurance, and authorization to drive in accordance with company requirements.

Communication Skills: Ability to read and interpret safety rules, operating instructions, procedure manuals, and company policies. Ability to prepare accurate customer communications and routine reports, explain products and services, and provide clear guidance to individual team members and small groups.

Computer Skills: Ability to use Microsoft Windows, email, smartphones, connected devices, internet-based applications, point-of-sale and customer account systems; accurately enter sales information and track inventory.

Mathematical Skills: Ability to perform basic calculations related to pricing, discounts, percentages, commissions, payments, and customer transactions.

Physical Demands

While performing the essential duties of this job, the employee is regularly required to stand and walk for extended periods; communicate with customers and co-workers; and use hands to handle products, devices, equipment, and other materials. The employee may occasionally be required to sit, stoop, kneel, or crouch and to lift and/or move up to 50 pounds.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Environment

Work is performed primarily on-site in a retail store with regular interaction with customers, co-workers, and the public. The position involves varying levels of customer traffic and activity and may occasionally require work outside the store, at community events, or at other business locations as required.

Supervisory Responsibilities

This position does not have direct supervisory responsibility for employees. The Wireless Lead provides informal peer coaching, helps coordinate assigned daily activities, and may serve as the designated on-duty point of contact. Hiring, discipline, performance evaluations, employment decisions, and overall store management remain the responsibility of authorized management.