Group Event Management Intern

Description

Our Company

The Theodore Roosevelt Medora Foundation (TRMF) is a premier tourism operation and a 501(c)(3) nonprofit organization. TRMF welcomes hundreds of thousands of guests each year through a diverse lineup of entertainment, historical, and educational attractions. We are committed to connecting people to Medora through positive, life-changing experiences. 

Summary/Objective

Working in a fast-paced and dynamic work environment, the Group Event Management Intern will assist in event planning and execution within the TRMF Group Event Services team. The Group Event Management Intern will have hands-on involvement with facilitating on-site events, acting as a liaison for small and large groups, providing excellent guest service, and being immersed in the TRMF destination. 

Duties/Responsibilities

• Participate in event planning, execution, and onsite events. 
• Participate in decision-making processes related to the Group Events department.  
• Work in multiple cloud-based systems to enter data and organize, facilitate, and coordinate a group’s trip or event in Medora. 
• Enter lodging room lists accurately and timely and make updates as needed. 
• Answer telephones and email messages, field questions, and communicate changes and cancellations to multiple departments as appropriate. 
• Occasional evening and weekend hours may be required to support events and outreach activities. Will be required to spend 75% of time in Medora from June through September. 
• Provide accurate information and resources regarding TRMF and Medora to clients. 
• Assist with opening and closing venues for events, ensure venues are appropriately set up and ready for the event, which includes preparing, checking, and troubleshooting audio/visual equipment. 
• General office duties. 
• Participate in workplace safety meetings.  
• Promote sales of events and services by providing all guests with enthusiastic and accurate information for these offerings. 
• Interact and maintain positive relationships with guests, co-workers, and management consistent with TRMF values. 
• Perform other related duties as required. 

Supervisory Responsibilities - None 

Requirements

Skills/Abilities

• Excellent verbal and written communication skills.  
• Excellent organizational skills and meticulous attention to detail. 
• Excellent interpersonal and customer service skills.  
• Excellent time management skills. 
• Proficient in Microsoft Office Suite. 
• Ability to respond to problems and assist clients with a calm, courteous, and helpful manner and attitude. 
• Ability to work at a fast pace.  
• Ability to learn about computer systems involving event management, lodging reservations, and event ticketing. 

Education and Experience

• High School Diploma or GED required. 
• Actively enrolled and attending hospitality, tourism, or event management or equivalent program at an accredited community college or university. 
• Experience in customer service, retail, catering, event management, hotel operations, or similar preferred.  

Work Environment

This position is primarily in an office environment with frequent visits to various locations and venues in and around Medora. This position may, at times, be exposed to outdoor weather elements. Indoor settings will be in a controlled, temperate environment while outdoor conditions may be in a hotter or colder climate. 

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. 

• Prolonged periods of sitting at a desk and working on a computer. 
• While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. Must be able to lift to 25 lbs. at times.  

AAP/EEO Statement

It is the policy of TRMF to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, TRMF will provide reasonable accommodations for qualified individuals with disabilities. 

Our Location

• TRMF is in the heart of the Badlands: Medora, North Dakota.  
• It is situated near the border separating North Dakota and Montana, along Interstate 94. Medora is the basecamp to Theodore Roosevelt National Park: 110 square miles of rugged beauty. You are never more than a few minutes away from a night under the stars or a bike ride along the thrilling Maah Daah Hey Trail. In Medora, beauty and adventure abound.  
• Our central hub of operations, the Life Skills Center, is a state-of-the-art campus, purpose-built for the glory of work and the joy of living. It features a dining room, a fitness center, as well as spaces for music, studying, learning, prayer, reflection, and socializing—all designed with our employees in mind.