D365 System Administrator (on-site)

Description

The Senior Microsoft Dynamics 365 Finance & Operations (D365 F&O) Administrator is responsible for the technical administration, performance, security, and ongoing optimization of TAKKION's enterprise resource planning (ERP) platform. This position serves as a key technical resource and primary escalation point for complex system issues, ensuring D365 operates as a stable, secure, and reliable platform supporting the organization's financial and operational activities.

This is a hands-on technical position combining advanced system administration, environment management, security governance, integration support, and application lifecycle management. The role works closely with IT, Finance, Procurement, Operations, business systems analysts, external developers, and technology partners to troubleshoot issues, implement system enhancements, and support evolving business requirements.

The ideal candidate brings strong technical expertise in D365 Finance & Operations, a proactive approach to problem-solving, and the ability to translate technical challenges into practical solutions. Success requires someone who can independently manage day-to-day platform administration while supporting system improvements in a growing, fast-paced, multi-business organization.

This position is on-site in our Centennial, CO office.

Responsibilities / Essential Functions

1. D365 Platform Administration & Performance Management

• Serve as a primary technical administrator for Microsoft Dynamics 365 Finance & Operations, maintaining system stability, availability, performance, and operational reliability.
• Administer production and non-production environments, including system configurations, parameters, environment refreshes, and administrative settings.
• Manage applicable Microsoft Dynamics Lifecycle Services (LCS) activities and PPAC, including environment monitoring, maintenance, deployments, updates, and issue resolution.
• Proactively monitor application performance, batch processing, scheduled jobs, system logs, and other critical processes to identify and address potential disruptions.
• Investigate and resolve complex technical issues involving application performance, system configurations, data processing, and environment connectivity.
• Coordinate environment maintenance, application upgrades, patches, and service updates with internal teams, Microsoft, and external technology partners.
• Support technical administration of D365 integrations, data entities, and associated Microsoft Azure services.
• Identify opportunities to improve platform performance, automate recurring administrative tasks, and reduce operational risk.
• Develop and maintain technical documentation, system configurations, operational procedures, and troubleshooting guides.

2. Security, Access Management & Compliance

• Administer D365 user accounts, security roles, duties, privileges, and access permissions in accordance with company policies and established security standards.
• Manage role-based access controls, including user provisioning, modifications, transfers, and terminations.
• Partner with IT and business process owners to maintain appropriate segregation of duties, least-privilege access, and internal control requirements.
• Conduct periodic access reviews, security assessments, and audits to identify and remediate potential risks.
• Troubleshoot complex security issues involving user permissions, role assignments, authentication, and application access.
• Support identity and access management activities involving Microsoft Entra ID and related Microsoft technologies.
• Maintain security documentation, role definitions, access records, and audit evidence.
• Support internal and external audits by providing system documentation, access reports, and technical information.
• Recommend improvements to security configurations, access governance, and administrative controls.

3. Technical Support, Integrations & Incident Management 

• Serve as a primary escalation resource for complex D365 application, configuration, security, integration, and performance issues.
• Diagnose and troubleshoot technical issues involving APIs, data entities, batch processes, workflows, system connectivity, and third-party applications.
• Monitor and support integrations between D365 and other enterprise systems, coordinating with developers and external vendors as appropriate.
• Utilize available monitoring tools, application logs, and diagnostic information to investigate issues and identify root causes.
• Support technical activities involving D365 Data Management Framework (DMF), data imports and exports, and integration troubleshooting.
• Coordinate incident resolution with IT, business systems analysts, external consultants, and Microsoft support.
• Prioritize system incidents based on severity, business impact, and operational requirements.
• Conduct root cause analysis for recurring or significant issues and implement or recommend preventive actions.
• Maintain incident documentation, support procedures, and knowledge base resources to improve resolution efficiency.
• Provide technical guidance and knowledge transfer to internal support teams and end users as appropriate.

4. Release Management, Testing & Technical Enhancements 

• Coordinate technical activities associated with D365 application releases, system enhancements, patches, and deployments.
• Support deployment processes using Lifecycle Services, Azure DevOps, and other applicable tools.
• Collaborate with developers, consultants, and internal stakeholders to review technical requirements and assess the impact of proposed changes.
• Assist with configuration changes, integration modifications, technical customizations, and approved system enhancements.
• Support development and maintenance of scripts, automation tools, and technical solutions to improve administrative efficiency.
• Coordinate technical testing, regression testing, and User Acceptance Testing (UAT) with appropriate stakeholders.
• Validate system changes and integrations before production deployment to minimize operational disruption.
• Maintain release documentation, deployment schedules, testing records, and change management documentation.
• Support deployment readiness, post-release validation, issue resolution, and recovery planning.
• Ensure system changes follow established change management, security, and application governance processes.

5. Business Process Support & Continuous Improvement (15%)

• Partner with Finance, Procurement, Operations, and other functional stakeholders to understand system requirements and support business processes within D365.
• Configure, maintain, and troubleshoot system workflows, approval processes, and business rules within the administrator's scope of responsibility.
• Work with business systems analysts and process owners to evaluate enhancement requests, identify technical requirements, and determine potential solutions.
• Recommend system configuration improvements, automation opportunities, and technical enhancements that improve usability, efficiency, and data integrity.
• Support process standardization by implementing approved system configurations and workflows across business segments.
• Evaluate the technical feasibility, complexity, and potential impact of proposed system changes.
• Participate in ERP governance discussions, enhancement prioritization, and system planning activities.
• Provide technical guidance to business stakeholders regarding D365 capabilities, limitations, and recommended practices.
• Support end-user adoption through technical documentation, troubleshooting resources, and knowledge transfer.
• Stay current with Microsoft Dynamics 365 updates, emerging functionality, and applicable technologies to identify opportunities for platform improvement.

Requirements

Required Qualifications

• Minimum of 3 years of hands-on experience administering Microsoft Dynamics 365 Finance & Operations in a production enterprise environment.
• Demonstrated experience with D365 environment administration, configuration, security management, troubleshooting, and system maintenance.
• Experience with Microsoft Dynamics Lifecycle Services (LCS), including environment management, system updates, deployments, and application support.
• Working knowledge of D365 security architecture, role-based access controls, user provisioning, and segregation of duties.
• Experience supporting enterprise application integrations, APIs, data entities, and associated troubleshooting activities.
• Experience monitoring and troubleshooting batch jobs, workflows, system performance, and data processing issues.
• Familiarity with Microsoft Azure technologies, Azure DevOps, and application deployment processes.
• Experience supporting system enhancements, testing, release management, and production issue resolution.
• Strong understanding of ERP systems and their relationship to financial and operational business processes.
• Strong analytical, troubleshooting, documentation, and communication skills.
• Ability to independently manage competing priorities and resolve complex technical problems.

Preferred Qualifications

• Bachelor's degree in Computer Science, Information Systems, Information Technology, or a related discipline, or equivalent relevant professional experience.
• Experience supporting D365 Finance, Supply Chain Management, Procurement, or Project Operations functionality.
• Experience with Microsoft Power Platform, including Power Automate, Power Apps, or Power BI.
• Familiarity with Microsoft Entra ID, Azure integration services, and enterprise identity management.
• Experience with Azure DevOps, CI/CD pipelines, PowerShell, SQL, or related scripting and automation technologies.
• Familiarity with X++, D365 extensions, and custom development deployment processes.
• Experience supporting ERP environments following implementation or during periods of business growth and process improvement.
• Experience supporting multiple business units or complex enterprise operations.
• Microsoft Dynamics 365 or related Microsoft technical certifications.
• Experience in construction, renewable energy, industrial services, manufacturing, or other project-based operational environments.

Knowledge, Skills & Abilities

• Technical Expertise: Strong understanding of D365 Finance & Operations architecture, administration, security, integrations, and application lifecycle management.
• Problem-Solving: Ability to systematically investigate complex technical issues, identify root causes, and implement effective solutions.
• Ownership & Accountability: Takes responsibility for system reliability, issue resolution, and completion of assigned technical activities.
• Business Acumen: Understands how ERP technology supports business processes and recognizes the operational impact of system issues and changes.
• Collaboration: Builds effective working relationships with business stakeholders, IT professionals, developers, and external technology partners.
• Communication: Clearly explains technical issues, risks, and recommendations to both technical and nontechnical audiences.
• Adaptability: Works effectively in a fast-paced, evolving environment with changing business requirements and competing priorities.
• Continuous Improvement: Identifies opportunities to strengthen system reliability, streamline processes, and improve technical capabilities.
• Attention to Detail: Maintains accurate configurations, documentation, access controls, and testing records.
• Judgment: Exercises sound judgment regarding system changes, security risks, incident escalation, and business continuity.

Success Measures

Performance in this position may be evaluated against the following outcomes:

• D365 platform stability, availability, and operational performance.
• Timely resolution of system incidents and reduction in recurring technical issues.
• Accuracy and effectiveness of system security, user access, and compliance controls.
• Successful execution of system updates, releases, and deployments with minimal business disruption.
• Reliability and performance of critical system integrations and automated processes.
• Quality and completeness of technical documentation and administrative procedures.
• Effective collaboration with business stakeholders and timely delivery of approved system enhancements.
• Implementation of technical improvements that reduce manual effort, improve reliability, or strengthen system performance.