Become a part of our caring community
 

The Preceptor is responsible for supporting the training, onboarding, and mentoring clinical support staff across assigned clinics within the market. You will support the implementation of clinical workflows, patient care standards, and operational procedures. You will provide hands-on instruction, coaching, and competency validation for new and existing staff, while partnering with clinic leadership to ensure alignment with organizational policies, quality standards, and patient experience expectations. The Preceptor work assignments are often straightforward and of moderate complexity. You will report to the Associate Operations Director.

• Provide comprehensive onboarding and training for new staff, ensuring primarily Medical Assistants and Front Office associates.
• Serve as a professional role model by demonstrating organizational values, clinical competence, and strong customer service.
• Observe staff performance, deliver constructive feedback, and support ongoing skill development.
• Partner with leadership and education teams to maintain alignment with training goals and regulatory standards.
• Maintain accurate documentation of preceptorship activities, staff progress, and required training records.
• Foster a culture of continuous learning, quality improvement, and adherence to compliance, safety, and confidentiality standards.
• Works as a dedicated, market‑based resource supporting multiple centers outside of regular staffing.
• Select and utilize appropriate instructional materials and methods.
• Create an engaging learning environment that supports effective knowledge transfer and achievement of training outcomes.
• Review and analyze course evaluations to assess training effectiveness and recommend improvements.
• Evaluate and integrate relevant online learning resources to enhance the overall training experience.

Understands own work area professional concepts/standards, regulations, strategies and operating standards. Make decisions regarding own work approach/priorities and follows direction. Work is managed and often guided by precedent and/or documented procedures/regulations/professional standards with some interpretation.

Use your skills to make an impact
 

Required Qualifications

• Current Medical Assistant certification required.
• 3+ years of experience in a clinic or ambulatory care environment.
• Formal leadership experience is preferred; candidates with relevant preceptor or peer-training experience may also be considered.
• Strong clinical and interpersonal skills, with the ability to train and coach staff internally and externally
• Experience using electronic medical records (EMR) and health information management (HIM) systems.
• Proficiency with Microsoft Excel, Word, and PowerPoint.
• High level of engagement, emotional intelligence, and commitment to patient-centered service.

Work Hours: Monday – Friday 8:00 am – 5:00 pm

Location: Onsite in Orlando, FL (This role requires onsite presence at assigned centers four days per week. The remaining day may be spent at an assigned center or the corporate office, based on business needs).

Alert:

Humana values personal identify protection. Please be aware that applicants may be asked to provide their Social Security Number, if it is not already on file. When required, an email will be sent from [email protected] with instructions on how to add the information into your official application on Humana's secure website.

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Scheduled Weekly Hours

40

Pay Range

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.

 

$53,700 - $72,600 per year

 

This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.

Description of Benefits

Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.

About Us
 

About CenterWell Senior Primary Care: CenterWell Senior Primary Care provides proactive, preventive care to seniors, including wellness visits, physical exams, chronic condition management, screenings, minor injury treatment and more. Our unique care model focuses on personalized experiences, taking time to listen, learn and address the factors that impact patient well-being. Our integrated care teams, which include physicians, nurses, behavioral health specialists and more, spend up to 50 percent more time with patients, providing compassionate, personalized care that brings better health outcomes. We go beyond physical health by also addressing other factors that can impact a patient’s well-being.

About CenterWell, a Humana company: CenterWell is a leading healthcare services business focused on creating integrated and differentiated experiences that put our patients at the center of everything we do. The result is high-quality healthcare that is accessible, comprehensive and, most of all, personalized. As the largest provider of senior-focused primary care, a leading provider of home healthcare and a leading integrated home delivery, specialty, hospice and retail pharmacy, CenterWell is focused on whole health and addressing the physical, emotional and social wellness of our patients. CenterWell is part of Humana Inc. (NYSE: HUM). Learn more about what we offer at CenterWell.com.

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Equal Opportunity Employer

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.