- Location
- Singapore, Singapore, SG
- Type
- Full-time
- Source
- Teamtailor
Description
Step inside and the city falls away. You enter a house of rooms unlike any other; part gallery, part salon, part bar. Heritage is the fabric of every space: from the long communal table in the main hall to intimate chambers that echo the mansion’s layered past. Each room tells its own story, of tea and textiles, journeys and remedies, yet together they weave one society. Behind this house of spirits, seasonal ingredients meet global traditions, crafted into vessels by skilled ceramicists. Guests move from chamber to chamber, discovering shifting moods of conversation, music, and ritual. This is a place to drink well, but also to belong, where every visit feels connected to the past yet alive in the present, evolving with each season and collaboration.
Every gathering is a weave of moments, places, and people.
As the Guest Relations Executive, we rely on you to:
Greet and host guests with professionalism, warmth and attentiveness, escorting them to their tables or designated areas seamlessly
Take reservations via phone, email, or reservation system, ensuring accuracy and optimal seating allocation and respond promptly to guest enquiries and/or special requests
Maintain guest profiles and history, noting special occasions and preferences to personalise service
Act as liaison between guests and service/ operations team to ensure smooth coordination and issue resolution
Handle enquires and bookings for private rooms, special arrangement enquiries, coordinating requirements with the relevant team
Upsell promotions, events, and private rooms to guests
Demonstrate sound knowledge of the venue, menu, and offerings to guide and engage guests confidently
Adhere to compliance with sanitation, hygiene, and safety regulations
Assist in other areas of operations when required, such as service
Any other duties as assigned
We are looking for someone who has:
2 years of relevant experience
Strong customer service skills with a passion for creating memorable experiences
Comfortable with flexible work hours including shifts, split shifts, weekends, and public holidays
We offer:
5-day work week
Competitive salary package
Bonus
Annual cash flexible benefits
Annual leave starting from 14 days
Meal benefits
Birthday vouchers to celebrate your special day
Company welfare initiatives and team events
If you think you’re the right fit, we’d love to hear from you – apply today!
Only Singaporeans/ Singapore Permanent Residents may apply.
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