Mercedes Service Concierge

Full-time schedule: Tuesday through Friday 8am to 5pm & Saturday 8am to 4pm.

$18/hr starting

Considering a career with Ken Garff Automotive Group means you are in for a great ride (excuse the car metaphor)! We’re not your standard dealership or group of dealerships and we are pretty darn proud of that. We are out to do things differently and want to consistently change, grow, and progress. For that reason, our employees are proud of where they work! 

Ken Garff Mercedes, a Ken Garff Automotive Dealership, is currently looking for a Mercedes Service Concierge that aligns with our core values and acts with respect, integrity, growth, humility and teamwork.  

Looking for: 

• Highly precise work and highly accountable 
• Unselfish and approachable with a preference for detailed, skill-based work 
• Accommodating and analytical, while producing highly precise and accurate work 
• Must have high energy and positive attitude, plus strong listening and communication skills 
• Must be 18 years or older and be authorized to work in the U.S with a valid in-state driver's license and a good driving record, per company standards 
• High School Diploma or equivalent  

Why you’ll love working with us: 

• Competitive compensation package and 401k with company match  
• Wellness Time Off, plus holidays, plus a Personal Purpose Day  
• Medical, Dental, Vision, Disability Insurance, AD&D and Life Insurance  
• Flex Spending, Health Savings Account, EAP, Wellness Plan, Mental Health Support, Diabetes Management Program, and Parental Leave Stipend  
• Year-end bonus program for ALL employees (Garff Giveback) 
• Employee discounts on vehicle purchase, parts, service and more!  
• Opportunities and pathways to grow into service and sales roles

What you’ll do as a Mercedes Service Concierge:  

• Greet clients warmly upon arrival and direct them where to go and interact with them in a professional, friendly, and caring manner 
• Prepare and move vehicles from service drive to parking area 
• Clean, organize service drive, service shop and service lot 
• Keep the drive clear by parking cars and storing keys 
• Pick up and deliver customer vehicles or shuttle customers as needed  
• Provide support to service advisors to ensure efficient daily service department operations.
• Answer incoming phone calls professionally and direct calls to the appropriate personnel.
• Safely park, retrieve, and move customer vehicles as needed.
• Maintain a clean, organized, and welcoming service reception area.
• Inspect and check in loaner vehicles upon return, documenting vehicle condition and verifying readiness for future clients.
• Offer water, snacks, and other refreshments to clients arriving at or departing from the dealership.
• Assist clients with a smooth and comfortable service visit by anticipating their needs and providing attentive, courteous assistance.
• Maintain Mercedes-Benz customer service standards, professionalism, and attention to detail at all times.

At first glance, there’s nothing remarkable at Ken Garff.  Our uniforms aren’t flashy, and our buildings look a lot like the competition. You may not see it right at first, but if you listen you’ll hear.  Because listening isn’t just something we do; it’s part of who we are.  It’s how we show that what we absolutely value the most (far more than buildings, uniforms or cars) is our people.  And we thrive on treating them right. We listen because we believe listening matters.  We’re just different that way. 

Will you join us as a new Mercedes Service Concierge?  Will you throw your energy and focus behind what we’re doing? Will you live our values and do things differently than you’ve ever done them?  Will you listen and build trust and foster relationships?  This organization, that started as an idea by a man named Ken Garff way back in 1932, needs one thing to keep its vision intact and its purpose of reinventing an industry moving forward.  It needs you.