Subject Matter Expert II - FN Enovation Systems and Enables

Description

FN America, LLC is a U.S. subsidiary of FN Herstal, S.A., a global leader in the development and manufacturing of high-quality, reliable firearms for military, law enforcement and commercial customers worldwide. Headquartered in Columbia, South Carolina, FN America is passionately committed to providing its customers with a portfolio of FN-branded products, training and support services that enhance user performance and safeguard their lives. For more information, visit us at or follow us on Facebook, Twitter and Instagram.    

Position Summary

The Subject Matter Expert II (SME II) – FN Enovation Systems and Enablers provides subject matter expertise on the FN Product Line with a focus on Enovation. The SME II supports new product development, testing, tradeshows, and training and demonstrations to current and potential FN customers. In this role, the SME II provides operational input during the development of new products, advises and supports the business development and program management teams, and contributes to market analysis and evaluations.

Job Duties

• Assists the Enovation team by participating in demonstrations and tradeshows with stakeholders including military program managers, military leadership, sales representatives, and industry professionals. Participates in customer meetings as required.
• Acts as SME during field testing and evaluation of new products and programs to meet specified requirements and implementation of necessary product changes.
• Interacts with various internal and external customers, including military program managers, military leadership, sales representatives, industry professionals, marketing, manufacturing, and executive management to identify new products and enhancements that will meet future military market demands. 
• Contributes to the development of use cases.
• Communicates product development and testing status to executive, business development, program management, and marketing staff.  
• Educates business development and marketing staff on product features, benefits, and advantages to help reinforce FN America products' perceived value in the marketplace.
• Provides customer feedback to the engineering, research and development, and sales teams.
• Provides all levels of training to FN employees and customers, including new equipment training, advanced training, and any specialized ad hoc training required.
• Provides investigative guidance and communication regarding product performance issues.
• Implements company standards related to product release testing procedures and protocol and standards for testing.
• Other duties as assigned.

Educational Requirements

A bachelor’s degree or equivalent military and formal technical training (C+ Certificates or other Programming experience, certified training on applicable subsystems, etc.) is required

Experience Requirements

Three years of experience in the military, law enforcement, or an equivalent industry is required. Previous experience using small arms, including advanced training and demonstrated proficiency, is required, along with experience working with training systems such as augmented reality (AR), virtual reality (VR), haptic systems, and surrogate systems. Previous experience in product testing, demonstrations, repair, and operational use is also required. Previous experience specifically with military communications equipment, electro-optical devices, sensors, lasers, and information technology is highly preferred.

Skills and Competencies

All FN America employees are expected to demonstrate accountability, collaboration, communication, customer focus, and innovation. Additional requirements of this position include:

• Excellent judgment and discretion.
• Excellent interpersonal communication, organizational and computer skills
• Professional, and customer service oriented.
• Ability to manage multiple priorities simultaneously, meet deadlines, and effectively handle work-related stress
• Detail-oriented and work effectively under pressure.
• Must be able to work independently and productively with minimum supervision.
• Familiarity with BATF regulations regarding the display and transport of weapons preferred.

Certifications/Licenses

Programing language or Information Technology certificates preferred.

Working Conditions

Typical office environment with travel between FN locations and to other locations required. Must be willing to travel up to 50% (international travel included).

All FN America employees have a responsibility to participate in the development of a safe and healthy workplace and to comply with instructions given for their own safety and health and that of others.