Senior Specialist, Agency Distribution Training (Pathein)

This role involves executing and delivering training programs for Manulife’s agency team. You will have to assess training needs, prepare and analyze training reports, maintain training data and keep training content up to date. Responsibilities also include managing training feedback, maintaining records, ensuring compliance with laws and ethics, and supporting audit processes. The ideal candidate should have extensive training experience, particularly in financial services, excellent communication skills, and a strong commitment to integrity.

 

Position Responsibilities:

• Executing and delivering Product Knowledge, Agent License Training and sales training and other required training courses to the Company’s agency force. 
• Conducting regular training needs analysis to monitor and review the relevance of the training content and for improvement of the training programs. 
• Taking responsibility for overall success rate of training programs assigned.
• Preparing and analyzing training data and maintaining the data properly.
• Observe current training trends and techniques and provide these inputs to the team.
• Execute and perform other training related projects and tasks assigned by reporting managers.
• Responsible for training assessment and feedback and performance rectification in a timely manner to improve the quality of training.
• Report violations or potential risks identified during work and propose corrections or improvements in a timely manner.
• Assist the Audit Department to complete the team’s audit-related work and complete the rectification work according to the audit report.
• Ensure compliance with national laws, corporate ethics codes and regulations of the compliance department.
• Adhere to the principles of integrity and honesty. Avoid providing false financial notes or information to the company.

 

Required Qualifications:

• A University Graduated with at least 5 years of training experience.
• Well-versed in the training design and implementation cycle
• Excellent interpersonal skills
• Personal qualities of integrity, credibility and strong work ethics
• Customer service oriented

 

Preferred Qualifications:

• 3+ years of financial institution experience in a training / learning role
• Excellent communication and presentation skills

 

When you join our team:

• We’ll empower you to learn and grow the career you want.
• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].

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