Systems Engineer - Fixed-Term (Innovations Team)

The Systems Engineer supports the design, development, implementation, and adoption of innovative technology solutions that improve organizational efficiency, employee productivity, and service delivery. Working as part of the IST Innovation Team, this role helps departments identify opportunities for process improvement, automation, analytics, and emerging AI solutions.

The Systems Engineer partners with business stakeholders across departments to understand operational needs and assist with the delivery of digital solutions utilizing Microsoft Power Platform, Microsoft 365, business intelligence tools, and emerging artificial intelligence technologies. The position also supports countywide modernization, enablement, training, and technology adoption initiatives.

This is an entry-level position intended for individuals who are passionate about technology, business process improvement, data-driven decision making, and responsible AI innovation.

Essential Duties and Responsibilities:

Solution Development & Automation

• Assist in the design, configuration, and support of solutions using Microsoft Power Platform, including Power Automate and Power BI.
• Develop and maintain workflow automations that eliminate manual processes and improve operational efficiency.
• Support low-code/no-code solution delivery efforts across County departments.
• Participate in requirements gathering, testing, deployment, and documentation activities.
• Troubleshoot and resolve issues related to automation, reporting, and digital solutions.

Data Analytics & Business Intelligence

• Build and maintain Power BI reports, dashboards, and visualizations.
• Assist departments in identifying meaningful metrics and performance indicators.
• Support data quality, validation, and reporting activities. 
• Help translate business needs into actionable insights through data analysis and visualization.

AI & Emerging Technologies

• Support pilots and implementation efforts involving Microsoft Copilot, generative AI tools, and other emerging technologies.
• Assist in identifying practical use cases for AI that improve productivity and service delivery.
• Participate in AI governance, responsible AI practices, and technology evaluation activities.
• Research emerging technology trends and provide recommendations to the Innovation Team.

Work Modernization & Enablement

• Coordinate and support work modernization initiatives that improve collaboration, communication, knowledge management, and productivity.
• Assist in developing training materials, workshops, office hours, and adoption resources.
• Support organizational change management and user adoption programs.
• Facilitate technology enablement efforts across multiple departments and stakeholder groups.

Collaboration & Customer Engagement

• Work directly with departmental staff to understand business challenges and opportunities.
• Coordinate project activities, meetings, communications, and follow-up actions.
• Build effective relationships with partners across departments.
• Present ideas, recommendations, and technology solutions to both technical and non-technical audiences.

Innovation Support

• Contribute to innovation pilots, proof-of-concepts, and experimentation efforts.
• Assist in documenting lessons learned, success metrics, and business outcomes.
• Support continuous improvement initiatives and innovation frameworks.

• Help identify opportunities to scale successful solutions across the organization.

Technical Skills

• Basic understanding of Microsoft Power Platform, including:

• Power Automate
• Power BI
• Power Apps (desired)

• Familiarity with Microsoft 365 technologies including Teams, SharePoint, and Planner.
• Understanding of data analysis, reporting, and dashboard development concepts.
• Knowledge of business process mapping and workflow improvement methodologies.
• Familiarity with AI, generative AI, Microsoft Copilot, and emerging automation technologies.
• Basic understanding of databases, APIs, and systems integration concepts.

Professional Skills

• Strong problem-solving and analytical abilities.
• Excellent written, verbal, and presentation skills.
• Ability to work effectively with diverse stakeholders across departments.
• Strong organizational and project coordination skills.
• Ability to learn new technologies quickly.
• Customer-service orientation with a focus on continuous improvement.
• Ability to manage multiple priorities in a fast-paced environment.

MINIMUM QUALIFICATIONS AND CERTIFICATIONS & LICENSES

Any combination of professional experience, certification, and/or relevant coursework that demonstrates the necessary knowledge and abilities. Examples include:

• Twelve (12) semester units of coursework from an accredited program and in a discipline relevant to the assignment is equivalent to a full year of related professional experience.
• A completed certification program relevant to the assignment and knowledge and abilities necessary of the role.
• A training program with evidence of completion providing the knowledge and abilities necessary of the role.
• An internship and/or apprenticeship providing the required knowledge and abilities of the role.
• Relevant professional experience demonstrating knowledge and abilities necessary of the role.

Systems Engineer: Any two-year combination of professional experience, certification, and/or relevant coursework that demonstrates the necessary knowledge and abilities.

Experience can include internship, academic project, volunteer, or professional experience involving:

• Technology implementation
• Business analysis
• Data analytics
• Process improvement
• Power Platform solutions
• AI or automation initiatives

Desired Qualifications

• Microsoft Power Platform fundamentals certification or willingness to obtain.
• Experience creating Power BI dashboards or Power Automate workflows.
• Exposure to generative AI platforms such as Microsoft Copilot or ChatGPT Enterprise.  

Successful incumbents will demonstrate the ability to:

• Deliver practical technology solutions that create measurable business value.
• Translate business challenges into automation, analytics, and AI opportunities.
• Support countywide modernization and digital transformation initiatives.
• Coordinate enablement programs that increase adoption of technology solutions.
• Learn and apply new technologies rapidly while maintaining a focus on user experience and organizational outcomes.
• Foster innovation, collaboration, and continuous improvement across departments.

SPECIAL REQUIREMENTS

For any questions concerning this position announcement, please contact Molly Ibarra at [email protected] 

All applicants will receive email notifications regarding their status in the recruitment process. Please be sure to check your spam settings to allow our emails to reach you. You may also log into your GovernmentJobs.com account to view these emails.

Testing and Eligible List: Depending on the number of qualified applications received, the examination may consist of a highly qualified review, application screening, online assessment, written examination, oral examination, performance examination, or any combination to determine which candidates' names will be placed on the eligible list.  The eligible list established from this recruitment may be used to fill the current vacancy, and any future vacancies for open, fixed-term, full-time or part-time positions which may occur while the list remains active.