Relationship Specialist II

Do you enjoy helping people, building relationships, and finding solutions that make a difference? Dow Credit Union is seeking a Relationship Specialist II at our Saginaw Gratiot road branch, to deliver exceptional service while helping members achieve their financial goals.

In this role, you'll go beyond transactions by creating meaningful member experiences, identifying opportunities to deepen relationships, and connecting members with products and services that fit their needs. You'll serve as a trusted resource while working in a collaborative, member-focused environment.

This position earns a competitive starting pay of $22.50 an hour. We provide terrific benefits, including quarterly and annual incentives, medical, dental, vision, a 401(k) plan, paid holidays, and paid time off (PTO). If this sounds like the right opportunity for you, apply today!

DOW CREDIT UNION: OUR MISSION

In 1937, the country was still in the throes of a severe economic depression that underscored the need for a workable financial plan to enable Dow employees to save for emergencies and obtain convenient, low-cost credit. Two Dow employees heard about the credit union movement, and the rest is history. Today, we serve more than 84,000 members across all 50 states and in over 40 countries and have over $2.5 billion in assets. Our goal has always been to serve our members to the best of our abilities and provide them with the best value for their money. Every day, we continually strive to improve our level of service by keeping our focus on our members.

In order to do this, we have to hire and retain loyal, team-oriented employees who have genuine care and concern for our members and conduct themselves with integrity and professionalism. That's why we offer competitive pay, excellent benefits, and a positive work culture. We truly respect each other and actively encourage diversity, equity, and inclusion (DEI). We are an equal-opportunity employer.

What You'll Do

• Build strong relationships with new and existing members through exceptional service and care.
• Open and close accounts, complete account maintenance, process transactions, and provide card support.
• Assist members with loan applications and identify solutions that support their financial needs.
• Utilize a consultative approach to uncover sales and service opportunities.
• Meet or exceed production, referral, and sales goals.
• Resolve member concerns with professionalism, empathy, and confidence.
• Provide services such as Notary and Signature Guarantee.
• Collaborate with teammates and internal partners to deliver outstanding member experiences.
• Support branch operations and assist at other locations or through the Member Care Center when needed.
• Participate in process improvement initiatives and contribute to a positive team culture.

What We're Looking For

• Minimum of 2-3 years of customer service or member service experience.
• Strong communication and relationship-building skills.
• Proven ability to identify member needs and recommend appropriate solutions.
• Resilience and emotional intelligence when handling challenging situations.
• Ability to multitask and adapt in a fast-paced environment.
• Knowledge of financial institution or credit union operations is preferred.
• Strong computer and technology skills.
• High school diploma or equivalent required.

Why Join Dow Credit Union?

At Dow Credit Union, we're passionate about helping our members and communities thrive. We believe in building lasting relationships, supporting one another, and creating an inclusive environment where employees can grow and succeed.

If you enjoy helping people, excel at building trust, and are motivated by both service and sales success, we'd love to hear from you.

Apply today and become part of a team dedicated to delivering exceptional member experiences every day.

This position requires onsite work and may include Saturday rotations and occasional travel between branch locations as business needs require.