Child Support Analyst I/II (Open and Promotional)

• County of San Mateo Department of Child Support Services: www.smcdcss.com
• California Child Support Services - 10 Steps of the Child Support Case Process: https://childsupport.ca.gov/
• California Child Support Services - Video Resource Library: https://childsupport.ca.gov/video-resource-library/

• Work a caseload of up to 700 cases to administer case management activities, which include but are not limited to: locating parents or assets, establishing parentage, working with both parties to ensure court-ordered financial obligations are met, and overseeing the distribution of these funds according to current laws and regulations.
• Interview customers in person and over the phone to obtain and verify information and to locate parents and their assets.
• Partner with customers to understand child support processes and procedures associated with the establishment and administration of child support orders to customers; assist customers in completing forms.
• Correspond in person, over the phone, via email or text message with customers, outside organizations and state and federal agencies to obtain documentary evidence and other sensitive information.
• Conduct in-person meetings, phone calls, emails, or text messages to customers who are delinquent in their child support obligation to encourage payment of support owed.
• Analyze customers' financial documents to determine child support owed and/or determine a parent's ability to pay support; review information to locate parents.
• Assess information obtained through a variety of locate partners or other sources to review a parent’s ability to pay support and recommend potential next actions to support parents to meet financial obligations to their children. 
• Work closely with the department's Child Support Attorneys in a legal office environment.
• Collaborate with other team members to provide excellent service to every customer.
• Prepare and process legal documents such as summons and complaints, bench warrants, garnishments, liens, default judgments, motions, and orders.
• Monitor, maintain, and update electronic case files and case notes; monitor compliance and initiate appropriate administrative or legal actions.
• Develop and maintain contacts with other departments and agencies to obtain information.
• Perform proactive case management, issue identification, analysis, and resolution.
• Perform related duties as assigned.

• You have a strong commitment to customer service that strives to proactively address internal and external customers' concerns and needs.
• You enjoy working in an office setting.
• You enjoy collaborating with other team members to troubleshoot the best solutions to solve a problem or difficulty.
• You enjoy working in partnership with parents (please note: there is no direct contact with children).
• You possess a passion to help others in need.
• You are comfortable speaking with customers in person and contacting parties by phone, email, and text message to discuss sensitive subjects, obtain needed information, or remind parties of important upcoming milestones or events. 
• You are comfortable in a fast-paced environment with daily interruptions for drop-in customers and other activities.
• You enjoy communicating with a diverse population as part of conducting daily business.
• You are eager to provide solutions and problem-solve.
• You are eager to investigate and locate information.
• You are eager to participate and outgoing in sharing ideas to improve program performance.
• You are flexible in a changing environment.

• Strong mathematical, analytical, and computer skills to calculate child support and monitor payments, initiate legal action, and maintain a narrative record of all case activities in a complex, automated child support system.
• Strong attention to detail and enjoy finding solutions to resolve barriers that may arise in a child support case.
• Strong interpersonal and communication skills to conduct interviews and correspond in writing with persons receiving support and parents paying support, establish court orders for payment of child support, and conduct financial investigations.
• Ability to manage time effectively and efficiently.
• Possess an unbiased opinion in service delivery.
• Ability to defuse upset customers.
• Ability to multitask.
• Can interact with child support attorneys to discuss case solutions and options for next steps.
• Comfortable in team settings and collaborating with coworkers to resolve problems.
• Comfortable negotiating agreements between parties on a case.
• Perform periodic outreach to customers to educate and inform.
• At least two years of college-level coursework that is relevant to the position.

• Laws, rules, regulations, procedures, documents, and terminology related to child support activities.
• Principles, methods and techniques of effective interviewing, negotiating and case management.
• Methods, techniques and resources of locating persons and investigative research.
• Correct English usage, including grammar, spelling and punctuation.
• Business arithmetic, including percentages and decimals.
• Basic business data processing principles and practices.
   

• Maintain and manage a caseload. Multitask while meeting competing priorities and be detail-oriented in keeping case information up to date.  
• Read, understand, interpret, apply, and explain technical laws and legal procedures.
• Analyze information and situations, and use sound independent judgment to make decisions and determine appropriate courses of action, including recommending legal actions.
• Interpret court orders.
• Analyze, resolve, and reconcile child support accounts.
• Organize, manage, and monitor cases, and maintain accurate records and statistics.
• Deal tactfully and effectively with a variety of individuals who may be emotional, hostile, or irate.
• Communicate clearly and concisely to establish and maintain positive working relationships with all members of the organization and the public.
• Conduct in-person and phone interviews of customers to gather detailed information regarding their ability to pay and barriers they face, and assist in resolving issues to move them to compliance with their child support obligation. 
• Compose correspondence and prepare legal documents.
• Organize and prioritize work and meet critical time deadlines.

Open & Promotional. Anyone may apply. Current County of San Mateo and County of San Mateo Superior Court of California employees with at least six months (1040 hours) of continuous service in a classified regular, probationary, or extra-help/limited term position prior to the final filing date will receive five points added to their final passing score.

IMPORTANT: Applications for this position will only be accepted online. If you are currently on the County's website, please click the "Apply" button. If you are not on the County's website, please go to https://jobs.smcgov.org/to apply. Responses to the supplemental questions must be submitted in addition to our regular employment application form. A resume will not be accepted as a substitute for the required employment application and supplemental questionnaire.

Tentative Recruitment Schedule:

Info session: Monday, October 19, 2026, 12:00 PM - 1:00 PM PST

Final Filing Date: Tuesday, October 27, 2026, by 11:59 PM PST
Application Screening: November 2 - 6, 2026
Panel Interviews: November 17 and/or 18, 2026

About The County

San Mateo County is centrally located between San Francisco, San Jose, and the East Bay. With over 750,000 residents, San Mateo is one of the largest and most diverse counties in California and serves a multitude of culturally, ethnically, and linguistically diverse communities.

The County of San Mateo is committed to advancing equity in order to ensure that all employees are welcomed in a safe and inclusive environment. The County seeks to hire, support, and retain employees who reflect our diverse community. We encourage applicants with diverse backgrounds and lived experiences to apply. Eighty percent of employees surveyed stated that they would recommend the County as a great place to work.

The County of San Mateo is an equal opportunity employer committed to fostering diversity, equity, and inclusion at all levels.

Analyst: Sedrick Dixon (10132026) (Child Support Analyst I/II - E436/E435)