- Location
- , PH
- Type
- Full-time
- Department
- Finance
- Closing date
- Today
- Source
- iCIMS
Description
Overview
The Role
- Review incoming customer disputes, research Oracle SM (Subscription Management) module, and make accurate updates as needed to correct billing errors.
- Track and maintain upcoming customer annual increases and renewals; validate for completeness and accuracy.
- Work with and communicate effectively with peers across multiple departments
Responsibilities
- Gather required information for monthly/quarterly/yearly audits
- Help with training initiatives for new regions coming online to the Oracle platform
- Actively review processes and look for ways to streamline and/or automate
Qualifications
The Requirements
- Good understanding of customer contracts, especially Global, Master, and leveled Service agreements
- Knowledge of Oracle Subscription Management, Oracle Contract Lifecycle, Oracle CPQ, Salesforce.com, ServiceNow, MS Office are a plus
- Ability to work efficiently to provide a quick turnaround time on contracting processing
- Prior experience in working directly with internal Sales, Billing, Collections and Contract personnel
- Ability to work efficiently and seamlessly on virtual teams and across multiple time zones
- Self-starter with strong work ethic, and ability to thrive in a fast-paced environment while maintaining a positive, result-oriented attitude
- Detail oriented with the ability to interpret internal and external requests
Skills
OracleSalesforceServiceNow