IT Manager - Systems & Operations

                                                                                  Final Filing Deadline:  October 26, 2026
Exam #:  26/43G01/10SP

Be part of a team that is committed to promoting innovative technology that transforms government and its ability to service constituents. The County of Monterey Information Technology Department (ITD), a team of diverse and skilled professionals, is at the forefront of delivering essential technology solutions that are vital to meeting the County's evolving and complex business needs.
 
ITD’s mission is to keep the County seamlessly connected, by managing and optimizing the County's critical technology framework while pioneering resilient, secure, reliable and competitive solutions. View ITD services here.

The ITD Infrastructure & Operations Division is seeking an Information Technology Manager to lead its Systems and Operations Team, which is responsible for the maintenance of on-premise and cloud-hosted servers, data center operations, and voice, video, meeting and collaboration solutions.

The successful candidate will provide leadership for the team’s day-to-day operations, establish priorities, manage staff and resources, and ensure the reliable delivery of technology services to County departments. The ideal candidate will be a seasoned IT leader with experience managing enterprise operations and leading technical professionals in a complex IT environment, with knowledge of cloud infrastructure including Microsoft Azure and AWS; identity and access management; cybersecurity principles; and DevOps practices and methodologies.

The County of Monterey is committed to honoring the service and sacrifice of veterans and eligible military spouses and awards veterans’ preference points for this recruitment. To learn more about the eligibility requirements and the process, be sure to read the Hiring Preference for Veterans and Eligible Military Spouses section located towards the end of this job flier.

The Eligible List established by this recruitment may be used to fill current and future vacancies on a regular full-time or temporary basis.

• Acts as primary point of contact with clients to identify, coordinate, oversee, and ensure implementation of technology solutions; consults with department(s)/client(s) to determine scope of project, needs assessment, and implementation plan, evaluates user requests for services.
• Prepares and presents written and oral reports, proposal, and recommendations.
• Interviews, selects, supervises, motivates, and evaluates staff, provides technical and professional skills training; and manages staff performance.
• In conjunction with departments, monitors, coordinates, and develops the information technology budget of assigned department work units.
• Coordinates and monitors staff, resources, and projects to provide exceptional service delivery, determines and improves customer satisfaction levels.
• Manages delivery of services over technical assets including service quality, reliability, and availability including the periodic replacement and refreshment of technical equipment and devices.
• Manages and monitors progress of contractors and vendors; develops, manages, monitors and coordinates the appropriate request for proposal processes; and facilitates contract payments.
• Acts as the Information Technology representative to relevant external agencies and other public and private information technology groups.
• Provides expert advice and consultation to assigned departments regarding special requests for information and reports; participates in audits, integrated reviews and improvement studies, and quality control reviews.
• Manages multiple projects; plans, staffs, prioritizes and manages all phases of implementation for assigned projects; directs the design, development and implementation of new projects; establishes timelines to implement new or enhanced equipment, systems, programs or projects; monitors and reviews work in progress, providing technical assistance and guidance.
• Oversees and participates in the systems development life cycle including needs analysis, cost benefit analysis, structured analysis, project planning and management, systems installation, implementation and testing, conversion to production status, technical and procedural documentation, user training, and post-implementation assessment and administration.
• Analyzes, recommends, and writes procedures, standards and policies consistent with Information Technology departmental plans and County policies, practices, goals, regulations and established information technology architecture; evaluates information system support best practices and ensures policies, standards, and procedures are followed by staff.

Will have a proven track record demonstrating the following knowledge, skills, and abilities:

• Principles and practices of complex information systems technology (hardware and software), including system architecture, IaaS, SaaS.
• Principles and practices of project management including needs assessment, project, prioritization, cost-benefit analysis, system implementation, user acceptance testing, resource allocation, logistics, coordination, and contract monitoring.
• Rules, regulations, state and federal information standards and guidelines, laws, ordinances, and policies pertaining to the specific program assignment, including radio frequency licensing and management.
• Industry trends, concepts, and best practices for development, maintenance, and improvement within the assigned area.
• Principles and practices of customer service to develop and maintain a high level of customer satisfaction with services and products delivered by the Department.
• Training techniques and methods.

• Principles and methods of management, including work planning, analysis, and the selection, supervision, and evaluation of employes.

• Plan, supervise, mentor, motivate, lead, and evaluate the activities of subordinate staff; establish and hold staff accountable for goals and performance standards.
• Plan, coordinate and implement work plans to achieve a designated objective; coordinate multi-faceted projects and studies, including coordination and planning of resources, personnel, and timetables; and prioritize competing requests for service.
• Develop, manage, coordinate, and implement multiple projects including techniques utilized in needs assessment, planning critical path timelines, resource allocation, logistics and coordination.
• Analyze data, current trends, legislation, operating issues, technology, and complex administrative and technical problems; evaluate alternatives; develop innovative approaches and implement effective solutions.
• Develop policy and establish the methods, procedures, and standards to accomplish the mission of the Information Technology Department. Modify existing policies, strategies, and/or methods to meet unusual conditions within the context of management principles.
• Communicate effectively both orally and in writing; communicate technical information to persons not familiar with information technology.
• Produce easy to understand reports on highly technical material.
• Read and comprehend complex technical reference and training materials.
• Exercise good judgement, decisiveness, innovation, and creativity required in situations involving the direction, control, and planning of an entire program or multiple projects.
• Prioritize competing request for services, time and resources.
• Establish and maintain excellent and effective working relationships with department personnel, staff, vendors, peers, and management; and provide excellent customer service.

CONDITIONS OF EMPLOYMENT:
The required conditions of employment include, but are not limited to the following:

• Successfully pass a background investigation including but not limited to a fingerprint clearance from the Department of Justice. 
• Possess a valid California Class “C” driver’s license with a satisfactory driving record or be able to provide suitable transportation that is approved by the appointing authority.
• In the event of an emergency, may be required to work under adverse working and weather conditions, (e.g., in and around electrical equipment, outdoors in inclement or hot weather, dust, wind).
• Be available to respond to off-hours situations, work occasional weekends, holidays, and during times of emergencies and disasters. 

• As a condition of employment, prospective employees may be required to submit to a background review which may include a review of information concerning present and/or prior employment, driving record, and record of any criminal convictions.
• Employment is contingent upon acceptable documentation verifying identity and authorization for employment in the U.S.; a list of acceptable documents is available on the USCIS Form I-9.
• If you are hired into this classification in a temporary position, your rate of pay will be hourly, and you will not be eligible for the benefits listed in the summary.

 

• A completed County of Monterey Employment Application
• Responses to the supplemental questions

Applicants who fail to provide all required materials by the application filing deadline will not be considered. Resumes, cover letters, letters of interest, and other correspondence will not be accepted as a substitute for required application materials. All required application materials will be competitively evaluated. Those applicants that are determined to be the most appropriately qualified will be invited to participate further in the selection process. 

HIRING PREFERENCE FOR VETERANS AND ELIGIBLE MILITARY SPOUSES
The County of Monterey is committed to honoring the service and sacrifice of veterans and eligible military spouses (i.e., surviving spouses of veterans, spouses of totally disabled veterans, and spouses of active-duty service members) and awards veterans' preference points for this recruitment. To obtain a Veterans and Eligible Military Spouse Preference Application, please visit the Human Resources website or click on the following link: Click Here to View the Veterans and Eligible Military Spouse Preference Application 

To apply for veterans' preference points, veterans or eligible military spouses must complete and email a Veterans and Eligible Military Spouse Preference Application with supporting documentation of their eligibility by the priority screen date to [email protected]

EQUAL OPPORTUNITY AND REASONABLE ACCOMMODATION
Monterey County is a drug-free workplace and an equal opportunity employer. The County seeks candidates who can make contributions in an environment of cultural and ethnic diversity. Monterey County is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact Suzanne Paluck, Human Resources Analyst at (831) 759-6984 or [email protected].