Housekeeping and Laundry Manager

It's fun to work in a company where people truly BELIEVE in what they're doing!

Our intention is to have employees who are passionate about making their personal mission statement come to life each day at work!  Be it through providing healing, eradicating loneliness, contributing to efficiencies, streamlining processes, being dependable, sparking creativity or something else, the demonstration of HOW you do your job is just as important as WHAT you do in your job.

Alongside our valued employees, we are making a difference throughout the state of Ohio in the lives of those that need healthcare or those embracing the next chapter of their lives. Sustained members of our team demonstrate accountable behavior and share our values of customer service, innovation, integrity, inclusion, financial stewardship, leadership and care.

The Housekeeping and Laundry Manager plans, organizes, develops, and directs the overall operation of the Housekeeping and Laundry Department in accordance with company standards and federal, state, and local standards, guidelines, and regulations that govern the life plan community to ensure that it is maintained in a clean, safe, and comfortable manner.

Essential Activities and Tasks

Operations Management - 40%

• Plans, organizes, develops, and directs the housekeeping and laundry activities.

• Manages the housekeeping functions, including cleaning, washing, dusting, sweeping, vacuuming, and mopping, to ensure a clean and safe environment for residents, visitors, and staff members in all areas of the life plan community.

• Manages the laundry functions, including the collection, laundering, redistribution, and inventory of linens and resident laundry, to ensure that an adequate supply of laundry and linen is on hand at all times.

• Coordinates services and activities with other departments, including Culinary, Housekeeping, Laundry, Maintenance, Therapy, Activities and Social Services, to ensure the continuity of care.

• Develops and maintains housekeeping and laundry policies and procedures.

• May serve as a working supervisor when needed.

Quality, Compliance, and Risk Management - 30%

• Ensures that the housekeeping and laundry functions are maintained in a safe manner for resident comfort and convenience by ensuring that necessary equipment and supplies are maintained and operable to perform necessary duties and services.

• Inspects work areas and equipment at least weekly for proper order and operation.

• Assists with identifying, evaluating, and classifying routine and job-related functions to ensure housekeeping and laundry tasks involving potential exposure to blood/body fluids are properly identified and recorded.

• Reviews, develops, and implements a plan of correction for housekeeping and laundry concerns and/or deficiencies noted during quality assurance and state and city survey inspections.

• Serves on various committees (including the life plan community’s Safety Committee) and attends meetings of the life plan community providing written and/or oral reports of services and activities regarding the department.

• Maintains the confidentiality of resident information.

People Management and Development - 10%

• Directly or indirectly manages all Housekeeping and Laundry Department staff at the life plan community.

• Fosters a positive work environment that attracts, retains, and motivates employees.

• Interviews, selects, and orients new direct reports.

• Defines, establishes, and promotes performance expectations so direct reports understand and demonstrate excellence through high quality and consistent performance.

• Evaluates job performance of direct reports in accordance with the company policy and procedure and provides developmental guidance to staff for improved performance and growth.

• Monitors accountability with organization requirements prescribed by the Employee Handbook.  Documents and engages employees who are routinely not observing these requirements in an effort to achieve compliance.  Works with Human Resources when circumstances arise that necessitate further documentation and intervention.

• Participates in the development, planning, scheduling, conducting, and monitoring of in-service training programs, on-the-job training, and orientation programs for departmental staff.

• Ensures that there is a reasonable and sufficient plan for staffing should a direct report be absent or a direct reporting position be vacant.

• Responds timely and thoughtfully to questions, requests, and work product from departmental staff that has been provided for review and approval.

Customer Relations and Service Management - 10%

• Listens and responds to the needs of residents and staff members.

• Reviews and responds to complaints and grievances from residents and staff members regarding all areas of responsibility.

• Ensures that resident personal and private property rights are followed by maintenance staff at all times.

Financial and Asset/Materials Management - 10%

• Assists in the development of the departmental operational and capital budget and maintains the operations within them.

• Takes appropriate actions to ensure physical assets are properly maintained per company standards.

• Provides input for capital project priorities for the year.

All other duties as assigned.

Qualifications

Education

• High school diploma or equivalent required.

• Bachelor's degree in a related field preferred.

• Certified Executive Housekeeper designation from the International Executive Housekeepers Association (IEHA) preferred.

• Certified Laundry and Linen Management (CLLM) designation from Association for Linen Management (ALM) preferred.

Experience

• Three years experience in housekeeping and/or laundry operations management required.

• Experience in a long-term care facility, hospital, or other related medical facility preferred.

• Knowledge of laundry and/or housekeeping practices, procedures, standards, guidelines, and regulations in a long-term care environment.

• Proficiency with Windows, Microsoft Office (Word, Excel, PowerPoint), and the internet.

Other Requirements

• Must be able to read, write, speak, and understand the English language.

Working Conditions and Special Requirements

• Sitting - Up to 4 hours/day

• Standing - Up to 8 hours/day

• Walking - Up to 6 hours/day

• Lifting, transferring, pushing or pulling residents/patients or equipment/supplies - Up to 50 pounds

• Work weekends, evenings, and holidays - Occasional

• On-call availability - 24/7 for emergencies

• Subject to residents/patients with various disease processes - Occasional

• Subject to falls, burns, odors, and cuts - Work day

• May be exposed to infectious waste, disease, conditions, etc. including exposure to the AIDS and Hepatitis B viruses - Work day

• Risk Category for Exposure to Bloodborne Diseases - II