- Location
- Lindon, United States of America
- Workplace
- Hybrid
- Type
- Full-time
- Department
- Customer Service
- Seniority
- Manager
- Experience
- 2+ years
- Source
- Workday
Description
Job Description
- Serve as the primary point of contact for clients, providing technical and product support while ensuring timely resolution of inquiries and issues.
- Manage issue resolution end-to-end, including root cause analysis, coordinating internal teams, tracking progress, and communicating outcomes to clients.
- Build strong client relationships by understanding business needs and proactively identifying opportunities for product adoption and growth.
- Analyze client requests and recommend solutions, system enhancements, or process improvements aligned with best practices.
- Maintain accurate documentation and tracking, while developing functional requirements to support client customizations or system changes.
- Bachelor’s degree or equivalent combination of education and relevant experience.
- 2+ years of experience in client-facing roles such as customer success, consulting, or technical support.
- Strong ability to troubleshoot issues, perform root cause analysis, and translate technical concepts into clear business language.
- Excellent communication and relationship management skills with both internal stakeholders and external clients.
- Ability to manage multiple priorities, apply sound judgment, and deliver results in a fast-paced environment.
- 4+ years of relevant experience, ideally in the payments or credit card industry.
- Experience working cross-functionally with technical, product, and account management teams.
- Familiarity with structured issue resolution or client support methodologies.
EEOC Statement
Global Payments is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here.
If you are made a conditional offer of employment and will be working in the United States, you will be required to undergo a drug test. In developing this job description care was taken to include all competencies and requirements needed to successfully perform the position. Reasonable accommodations will be provided for individuals with qualified disabilities both during the hiring process, as well as to allow the individual to perform the essential functions of the job, if hired.
Washington Candidates: Click here for information on the Fair Chance Act.