- Location
- Hanscom AFB
- Workplace
- Onsite
- Type
- Full-time
- Department
- Service Delivery
- Experience
- 2+ years
- Education
- Associate
- Clearance
- Required
- Source
- Lever
Description
Job Title: Information Security Systems Officer (ISSO)
Location: Hanscom AFB
Clearance: TS/SCI
Program: BLITS 3.0
Job Responsibilities:
-Host Based Security System (HBSS)
-Implement software patches and security fixes when it cannot be done using enterprise MECM
-Conduct troubleshooting and repairs over the phone, Teams, remotely utilizing Dameware, and desk-side.
-Deliver quality timely customer service while also meeting contract threshold metrics for phone and ticket resolutions.
-Periodically review processes, procedures, and client configurations for completeness, effectiveness and compliance with information assurance polices and DISA STIGs
-Analyze ACAS vulnerability scan reports, deploy software upgrades and patches to mitigate identified vulnerabilities.
-Use expertise with tools such as PowerShell and Windows Scripting to repackage software applications, operating systems, and patches for deployment to workstations.
Job Requirements:
-Strong knowledge of Windows Desktop Operating Systems (Windows 10/11)
-Working knowledge of Microsoft Active Directory
-Working knowledge of Microsoft Office Products, (O365/2016), Teams, Outlook and Excel.
-Ability to resolve issues quickly and efficiently to comply with metric requirements.
-Proficient with computer, network, and server hardware
-Strong customer service skills
-Strong written and verbal communication skills
-Ability to work in a team environment
-General Knowledge of the following systems and tools: HBSS, ACAS, and ARAD
-Knowledge of PowerShell and the ability to write custom scripts.
-Knowledge of PowerShell and the ability to write custom scripts.
-Understanding of help desk ticketing tools (e.g., Remedy, Service Now, etc.).
-Keen attention to detail.
Education / Certifications
-Secret level DoD security clearance required
-Security+ certification
-Bachelor’s Degree or Associate Degree plus 2 - 8 year experience (degree may be substituted for years of experience)
Skills
ExcelComplianceCustomer Service