Designs, develops, and manages activities for Voice AI services in the Cisco Contact center portfolio from product definition and planning through production, release, and end of life. Serves as the central resource with design, process, manufacturing, test, quality, and marketing as the product(s) move to production and distribution. Involvement lasts throughout all stages of a product’s lifecycle including modifications, upgrades, and maintenance of the product or product line. Coordinates departmental or cross-functional teams, focused on delivering new or upgrading existing products.

What You’ll Do:

• Have end-to-end ownership for AI services focusing on voice technologies

• Shape platform strategy spanning 18-24 months

• Provide strategic input and influences development of business plans, product marketing strategy, and forecasting of major product lines

• Develop prioritization strategy and frameworks, integrates product growth strategy with business strategy to lead build of multi-quarter platform roadmaps

• Drive the platform trajectory and positions multiple products together to build bundling strategies

• Trusted technical advisor for engineering teams and engineering leadership; advises and guides complex trade-off decisions

• Develop comprehensive strategy for competitive analyses and market validation across multiple customers/products

• Leverage deep understanding of customers and markets to find adjacencies and impactful new market Opportunities

• Create alignment between multiple different engineering and product teams to achieve a cohesive solution

• Lead engagement and action planning on community engagement and networks/working groups; creates pathways for effective partner and open source community interactions

• Evangelize products externally and serves as product(s) spokesperson

Minimum Qualifications:

Bachelors + 12 years of related experience, or Masters + 8 years of related experience, or PhD + 5 years of related experience

7+ years of Product Management experience, including a minimum of 2 years successfully launching and scaling AI/ML products in production environments.

Direct, hands-on experience in delivery of voice AI services along with deep technical knowledge of voice technologies including SIP, MRCP, ASR/TTS, NLU, Unified Communications and Contact Centers

Proficiency in utilizing AI-assisted development tools to rapidly bridge the gap from PRD to proof-of-concept.

Why Cisco? 

At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.

Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere. 

We are Cisco, and our power starts with you.