- Location
- Dakar
- Type
- Full-time
- Education
- Master
- Source
- RecruiterFlow
Description
Our client is a pioneer in AI-driven solutions that measure, predict and optimize customer lifetime value (CLTV) for subscription and usage businesses. It is the trusted technology partner of 80+ digital enterprises across more than 50 countries, as well as of top CX platform vendors for CLTV maximization. Its award-winning, market-proven AI has been designed and trained using real-world insights and patterns from more than a billion consumers and trillions of data points. It empower enterprises to deepen their understanding of each customer’s needs, and enable them to deliver game-changing digital experiences.
Our client is headquartered in The Netherlands, with offices in the United Arab Emirates and India.
The Opportunity
Our client offers a uniquely differentiated portfolio of solutions powered by its award-winning and market-proven CLTV Maximization AI and Automation technologies. It can augment different CX workflows across Sales, Marketing, Commerce, Customer Care, etc. and help enterprises achieve desired business outcomes faster.
Our client offers a uniquely differentiated portfolio of solutions powered by its award-winning and market-proven CLTV Maximization AI and Automation technologies. It can augment different CX workflows across Sales, Marketing, Commerce, Customer Care, etc. and help enterprises achieve desired business outcomes faster.
You
Identify new opportunities in CLTV (customer life time value management) business to generate additional revenue streams & enhance customer experience.
Responsible for the overall business engagement & complete ownership of the customer success processes for the account.
Ushering in Engagement Transformation through innovation & analytics leveraging platform capabilities while interfacing directly with the Enterprise & Corporate teams.
Responsible for value creation and new revenue stream through innovative CLTV programs for different business lines, new age use cases, customer journeys, unlocking the potential for Cx & digital transformation.
Formulate and execute a multi-million-dollar business plan, account strategy, AOP and revenue with repeat orders and new logos.
Identify new opportunities in CLTV (customer life time value management) business to generate additional revenue streams & enhance customer experience.
Responsible for the overall business engagement & complete ownership of the customer success processes for the account.
Ushering in Engagement Transformation through innovation & analytics leveraging platform capabilities while interfacing directly with the Enterprise & Corporate teams.
Responsible for value creation and new revenue stream through innovative CLTV programs for different business lines, new age use cases, customer journeys, unlocking the potential for Cx & digital transformation.
Formulate and execute a multi-million-dollar business plan, account strategy, AOP and revenue with repeat orders and new logos.
Responsible for achieving the Revenue objectives by:
Delivering the new projects on time
Aligning with the Group/Account objectives & expectations
Productizing the platform's capabilities as per operator's business requirements.
Creating harvesting pipeline.
Consult advanced data analytics and data modelling roadmap that would in turn support the agreed CVM framework to deliver better customer/market/product insights.
Delivering the new projects on time
Aligning with the Group/Account objectives & expectations
Productizing the platform's capabilities as per operator's business requirements.
Creating harvesting pipeline.
Consult advanced data analytics and data modelling roadmap that would in turn support the agreed CVM framework to deliver better customer/market/product insights.
Take all measures with respect to our clients services offered to mobile operators, such as subscriber analytics and designing marketing programs with a view to increasing our clients impact on the operator and consequently increase our clients' revenues.
Driving engagement with CCO/CMO/CIO on a periodic basis to communicate the value delivered by our client and help increase NPS by meeting customer requirements & expectations.
Drive POC (Proof of Concept) for new use cases or products or applications
Provide inputs to product management and technology departments to evolve the product and technology to create an increased impact on customers.
Communicating a broad range of learnings across departments and business functions to develop a unique edge in understanding pain points, fleshing out product and service USPs and positioning them to create value for customers.
Conduct and own business analysis that drives and informs strategic recommendations. This hands-on role includes: developing marketing treatment measurement plans, spreadsheet / financial analysis, data interpretation and presentation, and coordination with internal/external data teams.
Actively contribute to managing analytically-oriented projects from inception to delivery, including client communication, internal team management, and the packaging/presentation of deliverables.
Driving engagement with CCO/CMO/CIO on a periodic basis to communicate the value delivered by our client and help increase NPS by meeting customer requirements & expectations.
Drive POC (Proof of Concept) for new use cases or products or applications
Provide inputs to product management and technology departments to evolve the product and technology to create an increased impact on customers.
Communicating a broad range of learnings across departments and business functions to develop a unique edge in understanding pain points, fleshing out product and service USPs and positioning them to create value for customers.
Conduct and own business analysis that drives and informs strategic recommendations. This hands-on role includes: developing marketing treatment measurement plans, spreadsheet / financial analysis, data interpretation and presentation, and coordination with internal/external data teams.
Actively contribute to managing analytically-oriented projects from inception to delivery, including client communication, internal team management, and the packaging/presentation of deliverables.
Providing strategic inputs to Sales on new business development & opportunity identification.
Geography/Market/Op-Co research to identify opportunities & gaps that can be leveraged by my client.
Participate & provide inputs in the initial stages of engagement in areas such as defining the objective of the engagement, SoW/SoE, Impact measurement methodology etc.
Creation of best practice content for internal and external use.
Periodic review with the Corporate/Operator Marketing teams.
Geography/Market/Op-Co research to identify opportunities & gaps that can be leveraged by my client.
Participate & provide inputs in the initial stages of engagement in areas such as defining the objective of the engagement, SoW/SoE, Impact measurement methodology etc.
Creation of best practice content for internal and external use.
Periodic review with the Corporate/Operator Marketing teams.
You have :
Experience and Educational Qualifications:
MBA/ PGDBM with Bachelor’s or Master’s degree in Engineering
10+ years’ experience in Telecom Analytics related to Bigata and Analytics tools.
Thorough knowledge of Product Management and CVM activity in the Telecom domain
Hands on knowledge and through understanding of Technology related to software platforms & telecom domain.
Strong Account management skills.
Should be Smart with good conversation skills.
Should be aware of Software Technologies
Strong analytical skills
Experience and Educational Qualifications:
MBA/ PGDBM with Bachelor’s or Master’s degree in Engineering
10+ years’ experience in Telecom Analytics related to Bigata and Analytics tools.
Thorough knowledge of Product Management and CVM activity in the Telecom domain
Hands on knowledge and through understanding of Technology related to software platforms & telecom domain.
Strong Account management skills.
Should be Smart with good conversation skills.
Should be aware of Software Technologies
Strong analytical skills
Advanced understanding of Telecom/Related product platforms with big data relevance
Expertise domain knowledge of Telecom/other related industries product/CVM marketing preferably from the consulting side of business
Knowledge of advanced data analytics, AI/ML and data modelling techniques
Advanced presentation skills
Prior experience (direct/indirect) in big-data/advanced data analytics driven customer solutions
Prior experience in CSP marketing consulting or managing telecom projects with telecom consultants in the field of product/CVM marketing
Behavioral Competencies:
Knowledge of formal communication techniques - verbal/email, etc.
Proficiency in formal English communication
Good leadership skills and ability to handle teams bigger than 6.
Good inter-personal skills and ability to work with Client top management (CMO/CTO level)
Expertise domain knowledge of Telecom/other related industries product/CVM marketing preferably from the consulting side of business
Knowledge of advanced data analytics, AI/ML and data modelling techniques
Advanced presentation skills
Prior experience (direct/indirect) in big-data/advanced data analytics driven customer solutions
Prior experience in CSP marketing consulting or managing telecom projects with telecom consultants in the field of product/CVM marketing
Behavioral Competencies:
Knowledge of formal communication techniques - verbal/email, etc.
Proficiency in formal English communication
Good leadership skills and ability to handle teams bigger than 6.
Good inter-personal skills and ability to work with Client top management (CMO/CTO level)
Skills
R.NETGitHubWebSocketGDPR