Senior Operations Manager, Takeaway.com Payments

Ready for a challenge?

Then Just Eat Takeaway.com might be the place for you. We’re a leading global online delivery platform, and our vision is to empower everyday convenience. Whether it’s a Friday-night feast, a post-gym poke bowl, or grabbing some groceries, our tech platform connects tens of millions of customers with hundreds of thousands of restaurant, grocery and convenience partners across the globe.

About this role

As our Senior Operations Manager, you will lead 1st line operations for Takeaway.com Payments B.V., a DNB-regulated payment institution embedded within the Just Eat Takeaway.com (JET) group.

In this vital role, you will collaborate closely with the Head of Operations to oversee our intra-group outsourcing model. You will champion a customer-centric approach by ensuring checkout, payment, and payout lifecycles run smoothly for millions of users.

Through close teamwork to deliver compliant, high-performing processes, you will manage SLA adherence and transaction monitoring. You will care for our regulatory ecosystem while helping us deliver operational excellence at tech-company speed.

These are some of the key components to the position

• Lead 1st line compliance operations, ensuring absolute adherence to DNB requirements and JET policies.
• Oversee and monitor the intra-group SLA with JET, driving excellence in service delivery.
• Manage transaction monitoring systems to identify, escalate, and resolve risks in line with AML/CFT rules.
• Translate new regulations (DORA, PSD3, AMLD6) into robust, real-world operational processes.
• Supervise payout operations, ensuring all activities meet strict internal controls and regulatory standards.
• Own, track, and progress key operational milestones within the Annual Compliance Plan.
• Support internal and external audits by maintaining comprehensive, audit-ready records and document systems.
• Cultivate highly collaborative relationships across Legal, Risk, Compliance, Finance, Product, and external regulators.

What will you bring to the team?

• Senior-level operational experience managing compliance, payments, or regulated operations within a PSP, EMI, or regulated banking environment.
• Deep, authoritative knowledge of 1st line compliance, including transaction monitoring, AML/CFT, KYC, and sanctions.
• Proven history of leading and delivering complex change management, DORA, or systems implementation projects in a regulated landscape.
• Strong capability to develop an understanding of our internal and external partners to govern outsourced, SLA-backed operational models.
• Solid familiarity with DNB/AFM supervision and frameworks (PSD2, DORA, AMLD), or a demonstrated capacity to master them rapidly.
• Data-driven approach with a track record of building and managing operational KPIs, metrics, and risk dashboards.
• Exceptional stakeholder management skills, easily bridging technical teams, legal advisors, and executive leaders.
• Fluent communication skills in English, with Dutch language proficiency representing a strong advantage in our regulatory landscape.

At JET, this is how we play

Our teams forge connections internally and work with some of the best-known brands on the planet, giving us truly international impact in a dynamic environment. Being the best at what we do isn’t just about delivering on our strategy. It's a competition for something incredibly valuable – our customers' choice. Every time a customer decides where to order, they're picking a side.

At the heart of the JET Customer League are our values and behaviours. They guide every interaction, every decision, every innovation. These are the actions we need to perform consistently and brilliantly, to surpass the competition and earn our customers’ loyalty, again and again.

Fun, fast-paced and supportive, the JET culture is about movement, growth, helping one another to succeed and celebrating wins. By truly living our values and embodying our behaviours, we’re building a customer-first culture which enables us to stay one step ahead of the competition.

Inclusion, Diversity & Belonging

No matter who you are, what you look like, who you love, or where you are from, you can find your place at Just Eat Takeaway.com. We’re committed to creating an inclusive culture, encouraging diversity of people and thinking, in which all employees feel they truly belong and can bring their most colourful selves to work every day.

What else are we delivering?

Want to know more about our JETers, culture or company? Have a look at our career site where you can find people's stories, blogs, podcasts and more JET journeys.

Are you ready to join the team? Apply now!

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