Senior Director Digital Service Transformation

Senior Director, Digital Service Transformation
Sydney, Melbourne, Brisbane or Adelaide | Hybrid Working

About the Opportunity
As the Senior Director, Digital Service Transformation, you will be the strategic bridge between business and technology, connecting business areas that understand the outcomes they want with the digital, AI and process solutions that bring those outcomes to life.

This is not an IT leadership role. It is a business transformation leadership role responsible for translating business strategy into digital products, service improvements, AI-enabled automation and enterprise-wide transformation initiatives to efficiently improve the end to end student experience.

Working across Student Experience, IT, Academic, Finance and Executive Leadership, you will ensure digital investments solve real business problems, improve the student experience and deliver measurable organisational outcomes.

While this is a senior leadership role, success will require a pragmatic, hands-on approach. You won't inherit a large team—you'll be expected to roll up your sleeves, build capability, influence across the organisation and drive transformation by delivering outcomes, not simply directing them.

Reporting to the Vice President, Student Experience, you will shape the University's digital transformation agenda while driving innovation, productivity and continuous improvement across the student lifecycle.

Additional Benefits

• Flexible and hybrid working arrangements supporting work-life balance

• Salary packaging options including novated leasing and superannuation salary sacrifice

• Employee Assistance Program (EAP)

• Discounted private health insurance and wellbeing initiatives

• Employee recognition programs

What You'll Do

You'll lead the University's digital student experience strategy, ensuring digital platforms, AI initiatives and transformation programs deliver outstanding experiences and measurable organisational value.

Responsibilities include:

• Develop and own the strategic roadmap for the student digital platform

• Lead AI-enabled transformation and automation initiatives that improve student services and organisational productivity

• Design the E2E student experience then drive the service transformation required to deliver it while embedding a culture of continuous improvement across Student Experience

• Partner with IT and Executive Leadership to govern digital investment, prioritisation and delivery

• Establish product management practices, governance frameworks and outcome-based performance measures

• Build strong executive partnerships across IT, Finance, Academic and Student Experience teams

• Champion innovation, AI adoption, digital capability and service design across the organisation

• Lead multidisciplinary teams across digital product management, transformation and continuous improvement

• Monitor transformation outcomes, benefits realisation and service performance through data and insights

• Represent Torrens University Australia across industry forums, strategic partnerships and higher education network.

What Success Looks Like

• Business and technology teams work as one, with clear alignment between strategic priorities and digital delivery.

• Business requirements are translated into practical digital solutions that solve real organisational challenges.

• AI and automation initiatives deliver measurable productivity improvements.

• Student digital platforms evolve continuously based on student needs and organisational priorities.

• End-to-end student journeys become simpler, faster and more connected and meet the students needs.

• Technology investments deliver measurable business outcomes rather than simply implementing new systems.

• Executive stakeholders have confidence that transformation initiatives are delivering strategic value.

Click here to view job description for more details.

Skills & Experience

Must Have

• Digital Product Leadership & Business Transformation - Proven experience leading digital product strategy and business transformation to deliver innovative digital services, measurable outcomes and an improved end-to-end customer experience.

• AI, Automation & Continuous Improvement - Proven experience leveraging AI, automation and continuous improvement to optimise services, enhance productivity and deliver measurable business and customer outcomes.

• Business–Technology Partnership & Strategic Influence - Proven ability to bridge business and technology by translating strategic priorities into digital solutions that deliver measurable business value and drive enterprise transformation.

Significant executive leadership experience driving enterprise-wide transformation, with the ability to influence senior stakeholders, lead high-performing teams and deliver strategic organisational outcomes.

How to Apply
Click APPLY to submit your application.

Applications close: 2nd August 2026

Once you apply, we'll keep you updated throughout the recruitment process.
 

Hiring Process

• Application Review

• Interview(s)

• Reference & Background Checks

• Offer

Should you have accessibility requirements or needs please contact [email protected] for confidential support to ensure an equitable, barrier free application process as we have a Reasonable Adjustment Procedure in place to support you through the recruitment process.

About Torrens University Australia
Torrens University Australia is committed to transforming lives through education. Through Torrens University and Think Education, we deliver innovative learning experiences that prepare students for meaningful careers and lifelong success.

Our Student Experience division is driving the future of digital education by creating connected, intelligent and student-centred experiences. As Senior Director, Digital Service Transformation, you'll play a critical role in shaping how technology, AI and service innovation support our students and our organisation.

Our Culture
At Torrens University Australia, we're passionate about making a positive impact through education.

We value collaboration, innovation and integrity, empowering our people to think strategically, embrace change and deliver meaningful outcomes. You'll work alongside experienced leaders committed to continuous improvement while enjoying the flexibility and support needed to do your best work.

If you're passionate about digital transformation, AI innovation and creating exceptional student experiences, we'd love to hear from you.

If you require a reasonable accommodation to complete our application process, please contact our Human Resources Department at [email protected]