Home Health Staffing Coordinator/ Patient Scheduler

Company:

Providence at Home with Compassus

 

Position Summary

The Home Health Staffing Coordinator is responsible for coordinating daily schedules for Home Health clinicians to ensure timely patient care, continuity of care, and optimal staff productivity. This role serves as the primary scheduling resource, triaging incoming calls, coordinating clinician assignments, and partnering with clinical leaders to resolve staffing needs.

Key Responsibilities

• Coordinate daily schedules and patient visits using the electronic scheduling system.

• Triage incoming calls and route clinical concerns to the appropriate clinician or supervisor.

• Assign and reassign visits based on staffing, patient needs, and schedule changes.

• Confirm admission visits with patients and caregivers.

• Partner with clinical supervisors and Home Health Access to address staffing challenges.

• Monitor clinician availability and support efficient scheduling across Home Health teams.

• Arrange interpreter services as needed and provide exceptional customer service to clinicians and patients.

Qualifications

• Minimum of 6 months of experience in a healthcare environment required.

• 2+ years of customer service experience required.

• Previous experience in healthcare scheduling, staffing coordination, home health, or case assignment preferred.

• Strong organizational, communication, multitasking, and problem-solving skills.

• Proficiency with computers and the ability to learn new scheduling software.

Why Join Us?

This role is ideal for someone who thrives in a fast-paced healthcare environment, enjoys solving scheduling challenges, and is passionate about supporting clinicians so they can provide exceptional patient care.

Physical Demands and Work Environment: The demands of this role necessitate a team member to effectively perform essential functions. Adaptations can be made to accommodate team members with disabilities. Regular standing, walking, and manual dexterity are fundamental, along with the ability to lift and move objects up to 50 pounds. Visual acuity requirements include close and distance vision, color and peripheral vision, depth perception, and the ability to adjust focus. In a healthcare setting, exposure to bodily fluids, infectious diseases, and conditions typical to the field is expected. Routine use of standard medical equipment and tools associated with clinical care is essential. This description provides a general overview and may vary by role and department, capturing the nuanced demands and conditions inherent to clinical positions in our organization.

At Compassus, including all Compassus affiliates, diversity, equity, and inclusion are fundamental to our Pillars of Success. We are committed to creating a fair work environment where our team members feel welcomed, highly valued, and respected. As an equal opportunity employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Build a Rewarding Career with Compassus
At Compassus, we care for our team members as much as we care for our patients and their families. Through our Care for Who I Am culture, we show compassion, respect, and appreciation for every individual. Embark on a career that cares for you while you care for others.

Your Career Journey Matters
We’re dedicated to helping you grow and succeed. Whether you’re pursuing leadership roles, specialized training, or exploring new career paths, we provide the tools and support you need to thrive.

The Compassus Advantage
•  Meaningful Work: Make an impact every day by honoring the quality of life of our patients, supporting them and their families with compassion, and creating moments that truly matter. 
• Career Development: Access leadership pathways, mentorship, and personalized professional development.
• Innovation Meets Compassion: Collaborate with a supportive team using the latest tools and technologies to deliver exceptional care.
• Enhanced Benefits: Enjoy competitive pay, flexible time off, tuition reimbursement, and wellness programs designed for your well-being.
• Recognition and Support: Be celebrated for your contributions through recognition programs that honor your dedication.
• A Culture of Belonging: Thrive in a culture where you can be your authentic self, valued for your unique contributions and supported in a community that embraces diversity and inclusion.

Ready to Join?
At Compassus, your career is more than a job—it’s an opportunity to make a lasting impact. Take the next step and join a team that empowers you to grow, innovate, and thrive.