- Location
- Dublin, The Dock, Ireland
- Type
- Full-time
- Department
- Marketing
- Seniority
- Manager
- Source
- Workday
Description
Strategy & Growth Manager
Practice: Accenture Song Service
Areas of Work: Customer Strategy & Growth Manager
Career Level: 07 - Manager
Location: Dublin, Ireland
Years of Exp: 6+ years
About Accenture & Accenture Song
Accenture is a leading professional services company that provides a wide range of services including strategy and consulting, data and analytics, technology and operation services worldwide. With our thought leadership and culture of innovation, we apply industry expertise, diverse skill sets and next-generation technology to each business challenge.
Accenture Song is our customer organisation and works with clients across their marketing, sales and services functions. We create growth through relevance for our clients and provide a creative playground of imagination and technology. The Service Team is part of Accenture Song and is dedicated to helping clients define, plan and deliver changes that impact end customers and the front-office including:
Moving organisations to a more customer-centric model and creating compelling customer propositions
Redefining customer journeys and personalising interactions using multi-channel strategies
Utilising the power of customer data to optimise customer engagements
Blending physical and digital engagement models to give customers a seamless service model
Using new technologies & platforms to deliver business and operating models change
About the Role
You'll lead high-performing teams on large-scale transformation programmes, helping clients use leading technologies to improve customer experience, create measurable growth, and build lasting customer relationships. We're looking for a manager-level practitioner who can shape strategy, lead delivery, and build trusted relationships across client and Accenture teams. Your expertise and skills should include the following focus areas.
AI & Digital Transformation
Identifying, shaping and delivering AI-enabled opportunities to transform customer experiences, improve operational efficiency, and unlock new sources of growth
Leading front-office operating model change for B2B and B2C organisations, from strategy through to implementation
Identifying growth opportunities, sizing value potential, and shaping client strategies to deliver them
Translating strategic vision into clear, prioritised roadmaps with accountable milestones, owners, and outcomes
Designing and quality-assuring customer-facing propositions, offerings, and pricing strategies
Owning digital transformation workstreams, including business case development, value tracking, risk management, and delivery of customer experience or cost-to-serve improvements
Customer-Centricity
Designing and leading the delivery of AI-enabled customer engagement and personalisation solutions that enhance customer experiences and business outcomes
Leading customer-centric process redesign using creativity, design thinking, research insight, and commercial rigour
Embedding new ways of working in client organisations, including adoption planning, governance, and change enablement
Designing and facilitating senior stakeholder workshops that drive alignment, decision-making, and momentum
Interpersonal Skills & Ways of Working
Excellent analytical, problem-solving, storytelling, and executive communication skills
Proven experience managing risks, dependencies, budgets, and senior stakeholder relationships in complex delivery environments
Ability to lead diverse, cross-functional teams across all project stages, from sales and shaping through to delivery and value realisation
Strong familiarity with agile delivery, product-oriented ways of working, and transformation governance frameworks
Your experience:
6+ years’ experience in customer strategy, growth, service transformation, or front-office operating model change
Experience shaping or delivering AI-enabled transformation initiatives is desirable.
Track record of leading teams or workstreams in the design and delivery of customer-impacting transformation programmes
Experience developing client relationships, shaping proposals, contributing to business development, and supporting sales conversations
Design Thinking practitioner; certification in Project Management and/or Agile Methodologies desirable
Bachelor’s degree or equivalent experience in a related discipline
Experience in management consulting is highly regarded; manager-level consulting experience is preferred
Role benefits
Competitive base salary
Extensive benefits package including pension, private health insurance, discounted gym membership
Emergency caring facilities, and 2 days’ leave per year for charitable work of your choice.
Flexible working arrangements can be discussed depending on the position.
Does this appeal to you? If so, we want to hear from you!
Apply using the following link:
If you have any particular requirements in the recruitment process, please let us know so we can look into any necessary adjustments. Contact us at [email protected]
Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialised skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services—all powered by the world’s largest network of Advanced Technology and Intelligent Operations centres. Our 721,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners, and communities. Visit us at www.accenture.com.
About Accenture
Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.Visit us at www.accenture.com
Equal Employment Opportunity Statement
We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, sexual orientation, gender identity or expression, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities
