- Location
- Ebene, MU
- Workplace
- Remote, Hybrid
- Department
- IT
- Closing date
- Today
- Source
- iCIMS
Description
Orange Business is here!
About us
Join us at Orange Business!
We are a network and digital integrator that understands the entire value chain of the digital world, freeing our customers to focus on the strategic initiatives that shape their business.
Every day, you will collaborate with a team dedicated to providing consistent, sustainable global solutions, no matter where our customers operate. With over 30,000 employees across Asia, the Americas, Africa, and Europe, we offer a dynamic environment to develop and perfect your skills in a field filled with exciting challenges and opportunities.
About the role
Acts as a Digital Solution Champion being able to guide and assist customer usage as well as to educate on new features and best practices.
Activities:
Support & coach customers in their use of digital technologies,
Assists with digital operations & digital changes
Provides advice on new feature benefits & best practices
Builds training support, and leads virtual classrooms
Provides qualitative feedback on customer experience to improve FAQ, Tutorials, and other online help sections
About you
Customer experience oriented
Excellent Communication skills (writing & verbally) - French and English
Strong empathy for customers AND passion for revenue and growth
Able to learn through digital resources to extend knowledge and skills in the use of new digital systems or features.
Lead project in Agility mode and deal with various counterparts (technical, sales, process, customer, management, …)
You bring passion, energy, taste for exploration and adaptability. You seek the opportunity to expand your knowledge and develop new skills.
What we offer
• Global Opportunities: Work in multi-national teams with opportunity to collaborate with colleagues and customers from all over the world.• Flexible Work Environment: Flexible working hours and possibility to combine work from office and home (hybrid ways of working).• Professional Development: training programs and upskilling/re-skilling opportunities.• Career Growth: Internal growth and mobility opportunities within Orange.• Caring and Daring Culture: Health and well-being programs and benefits, diversity & inclusion initiatives, CSR and employee connect events.• Reward Programs: Employee Referral Program, Change Maker Awards.
